Jacob Gilley
Matthews, NC,NC
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Results-driven Job Title accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for Area of expertise.
Dynamic Team Leader efficiently oversees operations and equipment to meet daily goals. Skilled in mechanical maintenance and basic repairs, equipment setup and optimization of team talents. Proven background in producing exceptional work.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Autobell Team Leader
Autobell
Charlotte, NC
08.2021 - Current
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Implemented new working processes to deliver multiple improvements.
- Maximized efficiency by removing safety hazards and debris from work areas.
- Participated in cross-functional team-building activities.
- Cross-trained and provided back up for customer service managers.
- Positioned as go-to person for up to Number staff members, troubleshooting complex administrative and training issues promptly.
- Molded team and embraced change to adapt within dynamic market.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Kept equipment running by clearing jams using Tool and Tool.
- Worked with Job title to create prototypes of new designs and training materials.
Education
Undecided - Pre-Medicine
06.2024
Skills
- Issue Resolution
- Giving Constructive Feedback
- Analytical Thinking
- Coaching and Mentoring
- Cash Register Operations
- Staff Training
- Verbal and Written Communication
- Evaluating Employee Work
- Attention to Detail
- Overseeing Daily Activities
- Work Planning and Prioritization
- Teamwork and Collaboration
- Shift Scheduling
- Youth Support
- Job Assignments
- Overtime Management
Timeline
Autobell Team Leader - Autobell
08.2021 - Current
Central Piedmont Community College - Undecided, Pre-Medicine