JACOB GILLILAND
Springfield, MO,MO
Summary
To obtain a position that utilizes my background in Management, as well as gain additional knowledge and skills.
Experienced with HVAC systems installation, maintenance, and repair. Uses diagnostic tools and problem-solving skills to enhance system performance and customer satisfaction. Knowledge of industry standards and best practices ensures reliable and efficient service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Technician
Knight Heating & Air Conditioning Inc-nixa
Nixa, MO
06.2025 - 01.2026
- Diagnosed and repaired HVAC systems, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance checks on heating and cooling units to prevent system failures.
- Collaborated with team members to enhance service delivery processes and improve efficiency.
- Trained junior technicians on safety protocols and equipment handling procedures.
- Maintained accurate records of service calls, repairs, and customer interactions for quality assurance.
Lead Service Technician
Larson Heating & Cooling
Springfield, MO
10.2021 - 06.2025
- Supervised service operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored junior technicians to enhance technical skills and service delivery.
- Diagnosed equipment issues, implementing effective repair solutions to minimize downtime.
- Developed maintenance schedules, optimizing resource allocation for efficient service execution.
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Coordinated with manufacturers to stay informed on the latest product updates and technical specifications, enhancing overall expertise within the team.
- Reduced equipment downtime, ensuring proper calibration and alignment of components during routine inspections.
Retail Facilities Coordinator
O'Reilly Auto Parts
Springfield, MO, MO
10.2017 - 10.2021
- Oversee all maintenance, repairs and restoration of the facilities within an assigned region, typically consisting of 300-450 stores. Initiate, oversee and execute facility maintenance repairs in a cost effective and timely manner. Provide cost analysis per project, define scope of works and repairs.
Lead Service Technician
TLC Properties
Springfield, Missouri
08.2012 - 10.2020
- Manage and Direct employees, oversee daily work logs and activities Schedule contractors and negotiate pricing Operate Boom lift, company vehicles, and various machinery Repair machinery and equipment Electrical Plumbing Carpentry HVAC, repair and installation Drywall Repair kitchen appliances (Refrigerators, Microwaves, Stoves, etc).
Maintenance Technician
Snow Removal, Riverstone Residential Group
Springfield, Missouri
01.2011 - 08.2012
- Gained knowledge and experience in: Plumbing, Painting, Electrical work, Appliance maintenance and repair HVAC repair and maintenance, including coil cleaning and filter replacement Drywall Fire systems and programs Landscaping and ground maintenance Record and order parts and materials for repair and maintenance of machinery and/or appliances.
Education
No Degree - HVAC
Ozarks Technical Community College
Springfield, MODiploma -
Republic High School
Missouri2009
Skills
- Maintaining facilities
- Microsoft Office programs
- Carpentry
- Electrical work
- HVAC
- Machinery
- Plumbing
References
REFERENCES
Available upon request
Certification
- HVAC
Accomplishments
$998,000 in sales or close every year.
Timeline
Service Technician
Knight Heating & Air Conditioning Inc-nixa
06.2025 - 01.2026
Lead Service Technician
Larson Heating & Cooling
10.2021 - 06.2025
Retail Facilities Coordinator
O'Reilly Auto Parts
10.2017 - 10.2021
Lead Service Technician
TLC Properties
08.2012 - 10.2020
Maintenance Technician
Snow Removal, Riverstone Residential Group
01.2011 - 08.2012
Diploma -
Republic High School
No Degree - HVAC
Ozarks Technical Community College