Jacob Glancey
Naperville,IL
Summary
I take pride in wearing many hats at Go! Transportation, where I've established pivotal customer and vendor relationships, leading to business growth. I am a team player who excels in process improvement while stressing the necessity of communication and accountability.
Overview
3
3
years of professional experience
Work History
Operations / Account Manager
Go! Transportation Inc
08.2021 - Current
- Established trust with current customers and generated new business
- Developed and maintained relationships with external vendors
- Developed and implemented internal strategies to maximize customer satisfaction.
- Enhanced customer satisfaction by establishing clear communication channels and properly addressing concerns.
- Led successful change initiatives, including software implementation and a smoother order of operations.
Education
Bachelor of Science - Entrepreneurship
University of Dayton
Dayton, OH05-2021
Skills
- Management
- Accounting
- Project management abilities
- Sales
- Business process re-engineering
- Purchasing and procurement
- Customer relations
- Process improvement
Accomplishments
- Documented and resolved organizational issues which led to time saving and redirection
- Generated over a %20 increase in revenue for existing customers yearly while maintaining or increasing our profit margin with for said customers
Timeline
Operations / Account Manager
Go! Transportation Inc
08.2021 - Current
Bachelor of Science - Entrepreneurship
University of Dayton