Jacob Golden
Hale'iwa,HI
Summary
Dynamic professional with a proven track record in hospitality and sales, notably at Ritz-Carlton. Excelled in client relationship building and revenue generation, enhancing guest experiences and achieving business goals. Skilled in staff training and customer service, adept at leading teams to exceed expectations. Demonstrates exceptional time management and hospitality best practices.
Overview
8
8
years of professional experience
Work History
Guest Service Agent
Ritz-Carlton
Kahuku, HI
04.2023 - Current
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Responded to guest concerns and requests and quickly handled issues.
- Maintained accurate records of guest feedback and suggestions for improvement purposes.
- Escorted VIP's to their rooms as needed.
- Communicated effectively with colleagues to ensure that guest needs are met in a timely manner.
- Answered inquiries regarding hotel services, facilities, events, and hours of operation.
- Greeted guests upon arrival and assisted with luggage.
Hospitality Manager
Marriot Hotel
San Juan Capistrano, CA
01.2020 - 02.2023
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Developed strong customer service strategies to ensure a positive guest experience.
- Trained employees in proper operational procedures and shared company policies and regulations.
- Monitored business performance and improved customer experiences with staff guidance.
- Maintained accurate records of all transactions and completed shift reports accurately.
- Provided leadership by setting an example with professional attitude and work ethic.
- Observed employee performance and provided valuable feedback using online performance evaluation software.
- Created work schedules to provide quality service to customers and maintain employee satisfaction.
Sales Representative
Archive Rentals
San Clemente, CA
01.2017 - 12.2019
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Maintained accurate records of all sales and prospecting activities.
- Developed and maintained relationships with key clients to ensure repeat business.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Managed inventory levels by ordering sufficient stock for each account.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Negotiated pricing contracts with customers to maximize profits.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
Education
High School Diploma -
Saddleback Valley Christian Schools
San Juan Capistrano, CA06-2016
Skills
- Account inquiries
- Client Relationship Building
- Guest service and assistance
- Hospitality services
- Guest check-in and check-out
- Hospitality best practices
- Account development
- Network development
- Customer service
- Time management
- Staff training
- Revenue generation
Timeline
Guest Service Agent
Ritz-Carlton
04.2023 - Current
Hospitality Manager
Marriot Hotel
01.2020 - 02.2023
Sales Representative
Archive Rentals
01.2017 - 12.2019
High School Diploma -
Saddleback Valley Christian Schools
Similar Profiles
Steven FloresSteven Flores
Assistant Director of Engineering at JW Marriott, The Ritz Carlton & Ritz ResidencesAssistant Director of Engineering at JW Marriott, The Ritz Carlton & Ritz Residences
Tara OzaetaTara Ozaeta
Overnight Guest Services Agent at The Ritz-Carlton Hotel CompanyOvernight Guest Services Agent at The Ritz-Carlton Hotel Company
Grant SummersGrant Summers
Outside Service Attendant at The Ritz Carlton Golf Club OrlandoOutside Service Attendant at The Ritz Carlton Golf Club Orlando
Jae SheavesJae Sheaves
Assistant Food & Beverage Manager - In-Room Dining at The Ritz Carlton BacaraAssistant Food & Beverage Manager - In-Room Dining at The Ritz Carlton Bacara
Brian ColittiBrian Colitti
Head Installer at Ohana ExteriorsHead Installer at Ohana Exteriors