Jacob Gomes
San Marcos,CA
Summary
I have worked well with my employees. I have good phone communication skills and I am a very calm person under presence. I love helping others and do what I can possible do to the client feel save.
Overview
2
2
years of professional experience
Work History
Sales Clerk Manager
7-11 Convenience Store
10.2020 - 10.2022
- Supervised the processing of shipments and timely stocking of merchandise on the sales floor.
- Promoted teamwork among staff members through consistent communication, collaboration opportunities, and group incentives tied to performance metrics.
- Collaborated with store management to develop targeted marketing campaigns for increased sales growth.
- Implemented effective visual merchandising displays that attracted customer attention while showcasing key products strategically.
- Trained and developed sales team members for improved customer service and sales performance.
- Conducted regular performance reviews with staff members, providing feedback and setting goals for professional development.
- Maintained a clean, organized store environment, promoting a positive shopping experience for customers.
- Evaluated overall store operations regularly to identify areas of improvement and implement necessary changes to enhance efficiency and customer experience.
- Established positive relationships with vendors, negotiating favorable terms for product purchasing and delivery schedules.
- Managed inventory for optimum stock levels, reducing excess inventory costs.
- Streamlined checkout process, enhancing customer satisfaction and reducing wait times.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Timeline
Sales Clerk Manager
7-11 Convenience Store
10.2020 - 10.2022