Jacob Gomez
Perth Amboy,NJ
Summary
Dynamic leader with a proven track record at Starbucks, enhancing team productivity and reducing turnover through effective staff management and motivation. Skilled in strategic planning and inventory control, adept at solving complex problems and improving operational efficiency. Excelled in training and mentoring, significantly boosting team performance and compliance.
Overview
5
5
years of professional experience
Work History
Field Marketing Representative
Home Genius Exteriors
06.2024 - 08.2024
- Strengthened relationships with existing clients, providing exceptional customer service and follow-up communications.
- Generated leads for sales teams through strategic product demonstrations and presentations.
- Streamlined event setup processes, reducing preparation time while maintaining high standards of presentation quality.
- Collaborated closely with cross-functional teams including sales, operations, finance departments to ensure seamless execution of all field marketing efforts.
Supervisor
Starbucks
01.2020 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Conducted routine inspections to check quality and compliance with established specifications.
- Gathered, organized and input information into digital database for inventory and sales.
Education
Associate of Science - Media
Kingsborough Community College of The City University of New York
Brooklyn, NY05.2015
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- experience
- Quantitative skills
- Strategic Planning
- Complex Problem-Solving
- Staff Development
Timeline
Field Marketing Representative
Home Genius Exteriors
06.2024 - 08.2024
Supervisor
Starbucks
01.2020 - 04.2024
Associate of Science - Media
Kingsborough Community College of The City University of New York
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