Jacob Gonzales
San Antonio,TX
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
9
9
years of professional experience
Work History
Manager
Bill Millers BBQ
San Antonio , TX
2017.06 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Entered time and attendance logs in preparation for payroll.
- Maintained adequate staffing to meet objectives within budget.
Contractor's Assistant
Lowes Home Improvment
San Antonio , TX
2014.07 - 2017.04
- Assisted in developing job scopes and estimates for potential projects.
- Collaborated with contractors to ensure that customer requirements were met.
- Prepared subcontractor agreements and ensured they were signed prior to commencement of work.
- Coordinated with subcontractors to arrange delivery of materials and equipment on-site.
- Monitored contractor performance to ensure compliance with contract terms and conditions.
- Assisted in preparing change orders as needed for additional work or services requested by clients.
- Verified accuracy of invoices from vendors and subcontractors before submitting them for payment approval.
- Resolved issues between contractors and clients in a timely manner.
- Ensured safety protocols were followed at all times during construction activities.
- Managed inventory levels of materials used throughout the duration of each project.
- Read plans, instructions or specifications to determine work activities.
- Supported project planning by collecting and documenting measurements, marking installation points and cutting materials to desired sizes.
- Transported supplies to work sites, removed from trucks and organized for crew use.
- Removed damaged materials and prepared surfaces for optimal installations.
- Loaded or unloaded building materials to distribute machinery or tools.
Education
High School Diploma -
Holmes High School
San Antonio, TX05.2011
Some College (No Degree) - Accounting And Business Management
Northwest Vista College
San Antonio, TXSkills
- Business Development
- Performance Management
- Staff Development
- Policy Implementation
- Expense Tracking
- Business Administration
- Workforce Management
- Cross-Functional Team Management
- Policy and Procedure Development
- Business Planning
- Sales and Marketing
- Lead Generation
- Team Leadership
- Staff Management
- Verbal and Written Communication
- Employee Training and Development
Additional Information
- Hard working man for 15 years been working since i was 16 first job was taco bell and recent job is bill millers. Started as a employee there at 9$ a hour worked my way to staff leader up to 16.25$. Then became manager and worked as a manager for a full year.
Timeline
Manager
Bill Millers BBQ
2017.06 - Current
Contractor's Assistant
Lowes Home Improvment
2014.07 - 2017.04
High School Diploma -
Holmes High School
Some College (No Degree) - Accounting And Business Management
Northwest Vista College
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