JACOB GONZALEZ
San Antonio
Summary
Goal oriented Operations Manager with over 20 years of experience in management. Proficient in establishing superior client relationships and attaining growth while boosting the bottom line. Proven success in managing a team while nourishing peer work relationships and encouraging self-motivation. Effective project execution and commitment to networking and building community relationships. Seeking an opportunity that would allow me to apply my multifaceted leadership that consist of an analytical and diligent approach to building and leading strong teams.
Overview
22
22
years of professional experience
Work History
Director of Food and Beverage
Albert Hotel / New Waterloo
Fredericksburg
08.2025 - Current
- Directed food and beverage operations for luxury hotel and restaurant brand.
- Developed innovative menus reflecting seasonal ingredients and local cuisine.
- Managed supplier relationships to ensure high-quality product sourcing.
- Oversaw training programs for staff to enhance service excellence.
- Inspected dining and serving areas for cleanliness and proper setup.
- Explained goals and expectations required of trainees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Negotiated contracts for catering services for special events hosted by the restaurant.
- Supervised the selection, training, development, and evaluation of staff members.
Hotel Manager
Hotel Valencia Riverwalk/Valencia Hotel Collection
San Antonio
04.2020 - 06.2025
- Maximized revenue while managing expenses across all hotel operations.
- Coordinated hotel activities to deliver seamless service and enhance guest experience.
- Increased customer service ratings through attentive and personable interactions.
- Negotiated vendor contracts to reduce operating expenses and optimize resource allocation.
- Handled guest complaints effectively, offering complimentary services to boost satisfaction rates.
- Monitored safety procedures to maintain secure environment for guests and staff.
- Organized staff training on communication, conflict resolution, and time management skills.
- Developed partnerships with local businesses to create exclusive packages for hotel guests.
Task Force
Valencia Hotel Collection
College Station
01.2020 - 03.2020
- Valencia Hotel Collection, College Station, Texas
Hotel Manager
Hotel Sorella CityCentre/Valencia Hotel Collection
Houston
06.2019 - 12.2019
- Valencia Hotel Collection, Houston, TX
Hotel Manager
Cavalry Court / Valencia Hotel Collection
College Station
04.2019 - 05.2019
- Valencia Hotel Collection, College Station
General Manager
Four Points by Sheraton / Valencia Group
Houston
05.2016 - 03.2019
- Developed and implemented marketing strategies to promote hotel services.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Oversaw day-to-day operations of 213 room hotel with staff of 110 employees and 7k square feet of meeting space.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Created and managed accurate occupancy forecasts and budgets.
- Implemented successful strategies to increase customer satisfaction.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Uphold all Marriott standards and implementations for Operations and Sales.
- Valencia Hotel Collection, Houston, TX
Director of Operations
Hotel Sorella Country Club/Valencia Collection
Kansas City
07.2013 - 04.2016
- Developed and implemented marketing strategies to promote hotel services.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Oversaw day-to-day operations of 213 room hotel with staff of 110 employees and 7k square feet of meeting space.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Increased customer service ratings through personable service.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Provided services efficiently and with high level of accuracy.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Created and managed accurate occupancy forecasts and budgets.
- Implemented successful strategies to increase customer satisfaction.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Valencia Hotel Collection, Kansas City
Front Office Manager
Hotel Valencia Riverwalk/Valencia Hotel Collection
San Antonio
07.2009 - 07.2013
- Valencia Hotel Collection, San Antonio, TX
Assistant Director of Housekeeping
Hotel Valencia Riverwalk
San Antonio
01.2008 - 07.2009
- Valencia Hotel Collection, San Antonio, TX
Assistant Front Office Manager
Hotel Valencia Riverwalk
San Antonio
05.2007 - 01.2008
- Valencia Hotel Collection, San Antonio, TX
Guest Service Manager
Hotel Valencia Riverwalk
San Antonio
10.2006 - 05.2007
- Valencia Hotel Collection, San Antonio, TX
Restaurant Supervisor
Hotel Valencia Riverwalk
San Antonio
07.2004 - 10.2006
- Valencia Hotel Collection, San Antonio, TX
Education
High School -
Central Catholic High School
San Antonio01.2001
Skills
- Leadership and teamwork
- Effective communication
- Customer service orientation
- Problem solving
- Time management
- Technology proficiency
- Microsoft Office expertise
- Office streamlining
- Self-motivation
- Account administration
- Vendor management
- Marketing strategies
- Staff training
Accomplishments
- Completion of THLA's short course in Hospitality Services, 01/01/06
- Manager of the Year, Hotel Valencia Riverwalk, 01/01/12
- Recognized in hospitalitynet for managing a high-end boutique hotel with 22 residential penthouses, Hotel Sorella CityCentre Houston TX, https://www.hospitalitynet.org/appointment/79018682.html
Accolades
- Condé Nast Traveler Readers' Choice Award, 01/01/24, #1 in San Antonio, #7 in Texas
- Trip Advisor ranking, 01/01/24, #2 ranking out of 368 Hotels in San Antonio
- Condé Nast Traveler Readers' Choice Award, 01/01/21, #1 in San Antonio, #15 in Texas
- YELP top 100 places to stay in Texas, 01/01/21
- Condé Nast Traveler Readers' Choice Award, 01/01/20, #1 in San Antonio, #4 in Texas
- Condé Nast Traveler Readers' Choice Award, 01/01/19, #1 in San Antonio, #2 in Texas
- Trip Advisor ranking, 01/01/22, #4 ranking out of 395 Hotels in San Antonio
- Trip Advisor ranking, 01/01/13, #1 ranking in all of Kansas City Hotels
Timeline
Director of Food and Beverage
Albert Hotel / New Waterloo
08.2025 - Current
Hotel Manager
Hotel Valencia Riverwalk/Valencia Hotel Collection
04.2020 - 06.2025
Task Force
Valencia Hotel Collection
01.2020 - 03.2020
Hotel Manager
Hotel Sorella CityCentre/Valencia Hotel Collection
06.2019 - 12.2019
Hotel Manager
Cavalry Court / Valencia Hotel Collection
04.2019 - 05.2019
General Manager
Four Points by Sheraton / Valencia Group
05.2016 - 03.2019
Director of Operations
Hotel Sorella Country Club/Valencia Collection
07.2013 - 04.2016
Front Office Manager
Hotel Valencia Riverwalk/Valencia Hotel Collection
07.2009 - 07.2013
Assistant Director of Housekeeping
Hotel Valencia Riverwalk
01.2008 - 07.2009
Assistant Front Office Manager
Hotel Valencia Riverwalk
05.2007 - 01.2008
Guest Service Manager
Hotel Valencia Riverwalk
10.2006 - 05.2007
Restaurant Supervisor
Hotel Valencia Riverwalk
07.2004 - 10.2006
High School -
Central Catholic High School