Jacob Gonzalez
Mentone,CA
Summary
Dynamic, service-driven professional and state-certified EMT with Fire Explorer experience at the City of Redlands Fire Department. Demonstrated leadership as a Squad Leader with strong patient assessment skills, clear communication, and a calm, professional presence in fast-paced, high-pressure environments. Certified in CPR/BLS and First Aid, with a proven track record of teamwork, conflict resolution, and dependable follow-through.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Fire Explorer
City of Redlands Fire Department
Redlands
02.2025 - Current
- Assisted paramedics during routine ride-outs with Fire Department, conducting patient assessments, obtaining vital signs and providing basic interventions as needed to support emergency response.
- Led training, coordinated activities, and ensured accountability within Explorer program after promotion to Squad Leader.
- Supported community outreach events while maintaining professional, service-oriented presence to enhance community engagement.
Cashier / Customer Service Representative
Dairy Queen Grill & Chill
Redlands
02.2021 - Current
- Delivered customer service in high-volume environment, resolving concerns to enhance customer satisfaction.
- Operate POS systems and handle multiple payment methods with accuracy and integrity.
- Assisted with inventory and receiving, ensuring clean, safe, and sanitary work environment.
Education
High School Diploma -
Redlands East Valley High School
Redlands, CA12-2024
Fire Science -
Crafton Hills College
Yucaipa, CASkills
- CPR and first aid
- Basic life support
- Patient assessment and vital signs
- EKG acquisition
- Safety enforcement
- Public safety professionalism
- Multitasking and organization
- Task prioritization and reliability
- Problem solving
- Team leadership
- Effective communication
- Conflict resolution
- Critical thinking
- Transaction processing
Certification
Emergency Medical Technician (EMT) - State Certified, 01/23/26
Volunteer And Community Service
- Redlands Fire Department Open House (Station 261) - event support and public engagement.
- Falconers fundraiser benefiting the Fire Explorers Program - volunteer support and outreach.
- Volunteer support for Redlands Car Show and other community fundraisers.
- Assisted the City of Redlands Police Department with Shoulder Tap Decoy operations to support alcohol compliance efforts.
Fire And Public Safety Experience
Fire Explorer, City of Redlands Fire Department, 02/01/25 - Present, Promoted to Squad Leader; support training, coordination, and accountability within the Explorer program. Participate in ride-outs with the Fire Department, reinforcing safety, teamwork, and chain-of-command while assisting paramedics and performing EMT duties.
Timeline
Fire Explorer
City of Redlands Fire Department
02.2025 - Current
Cashier / Customer Service Representative
Dairy Queen Grill & Chill
02.2021 - Current
High School Diploma -
Redlands East Valley High School
Fire Science -
Crafton Hills College