Jacob Goodlett
Eagle Point,OR
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Manager
Pape Machinery
Central Point, OR
01.2022 - Current
- Fostered strong connections with clients, suppliers, and partners to ensure smooth business operations.
- Discovered ways to boost productivity by implementing automation and process re-engineering methods.
- Resolved customer complaints in a timely manner.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Created standard operating procedures for all service functions.
- Conducted performance reviews and provided constructive feedback to staff members.
- Ensured compliance with applicable laws and regulations related to services provided.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Hired and trained service department staff to drive performance.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
Service Writer
Pape Machinery
Central Point, OR
02.2020 - 12.2021
- Scheduled appointments for customers based on technician availability.
- Processed payments for completed services using cash register or point-of-sale systems.
- Maintained customer database with current contact information and vehicle records.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Followed up with customers after the completion of service to ensure satisfaction with the results.
- Communicated repair information to customers in a professional manner.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Prepared daily reports summarizing hours worked by each technician as well as total sales figures.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
Parts Lead
Pape Machinery
Central Point , OR
09.2019 - 01.2021
- Developed and implemented procedures for receiving, stocking, and distributing materials in the parts department.
- Participated in meetings with management personnel to discuss strategies for improving operational efficiency.
- Prepared various reports including monthly sales summaries, inventory analysis.
- Conducted weekly cycle counts to verify accuracy of inventory system data.
- Coordinated with vendors to obtain necessary parts for repairs or replacements.
- Identified opportunities for cost savings through process improvements or vendor negotiations.
- Created reports documenting inventory levels, order status, expenses.
- Collaborated closely with other departments to coordinate delivery schedules.
- Managed incoming and outgoing shipments while ensuring compliance with company policies and regulations.
Inventory Specialist
highway products
White City, OR
04.2018 - 08.2019
- Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
- Investigated discrepancies between physical count and computer records.
- Managed purchase orders with vendors to maintain optimal stock levels.
- Organized regular cycle counts to identify any potential issues early on.
- Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
- Monitored stock levels to ensure availability of products.
- Ensured compliance with all safety regulations in the workplace.
Fabricator
510 specialties
Medford, OR
10.2017 - 03.2018
- Operated welding machines to fabricate and assemble metal components.
- Utilized plasma cutter when necessary to cut through thick pieces of metal quickly.
- Installed fabricated items in accordance with drawings and specifications.
- Maintained a safe work environment by adhering to safety policies and procedures.
- Set up jigs, fixtures or other holding devices according to blueprint specifications.
- Cut materials such as steel plates, tubes, bars, angles, channels using hand tools and power saws.
- Fabricated custom parts from raw materials using manual machining equipment.
- Performed grinding operations using grinders or buffers to smooth surfaces after welding.
- Fabricated machine parts using lathes, mills and various other powered equipment.
Mechanic
Goodlett automotive
Central Point, OR
10.2012 - 10.2017
- Tested components with appropriate instruments to ensure proper operation.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
- Adjusted vehicle components according to specifications utilizing testing equipment such as dynamometers or chassis charts.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Assisted fellow mechanics when necessary during complex repairs.
- Educated customers about basic automotive maintenance techniques they can perform themselves at home.
- Replaced faulty wiring harnesses in order to restore proper functioning of electrical systems.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Maintained accurate records of work performed in accordance with company standards.
- Provided estimates for labor costs associated with repair projects prior to commencement of work.
- Adhered strictly to safety requirements when operating machinery or handling hazardous materials.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
- Engaged with customers to determine automotive requirements and communicate vehicular defects or problems.
Education
High School Diploma -
Crater School Of Business Innovation And Science
Central Point, OR06-2012
Some College (No Degree) - Business
Rogue Community College
Grants Pass, ORSkills
- Employee Training and Development
- Resource Allocation
- Budget Control
- Customer Service
- New Employee Hiring
- Relationship Building
- Conflict Resolution
- Employee Supervision
- Outgoing and Energetic
- Critical Thinking
- Workflow Management
- Leadership Development
- Crew Leadership
- Time Management
Certification
- cpr and first aid certified
Affiliations
- full time volunteer at the medford dragstrip
- being a father and a husband
- any outdoor activity hunting and fishing
Timeline
Service Manager
Pape Machinery
01.2022 - Current
Service Writer
Pape Machinery
02.2020 - 12.2021
Parts Lead
Pape Machinery
09.2019 - 01.2021
Inventory Specialist
highway products
04.2018 - 08.2019
Fabricator
510 specialties
10.2017 - 03.2018
Mechanic
Goodlett automotive
10.2012 - 10.2017
High School Diploma -
Crater School Of Business Innovation And Science
Some College (No Degree) - Business
Rogue Community College