Jacob Gooley
Bolivar,MO
Summary
Qualified and proven to implement and maintain cost-effective methods of system testing and troubleshooting to reduce operating costs. Technically-savvy and skilled at quickly learning new concepts, software and equipment. Collaborative team player with excellent communication and interpersonal talents.
Overview
6
6
years of professional experience
Work History
Associate Test Engineer
Duck Creek Technologies LLC
03.2022 - Current
- Improved test efficiency by implementing automated testing processes and tools.
- Enhanced product quality with thorough manual testing and identifying software defects.
- Collaborated closely with the development team to improve test coverage, leading to a more reliable product.
- Reduced testing time by designing and executing efficient test plans and strategies.
Universal Banker
OakStar Bank
08.2021 - 03.2022
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Streamlined account opening processes for increased efficiency in new customer onboarding.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
Sales Associate
Meeks Lumber And Hardware
05.2018 - 08.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Lutie High School
Theodosia, MO05.2017
Skills
- System Testing
- Performance Testing
- Team Collaboration
- Attention to Detail
- Customer service excellence
- Fraud detection
- Relationship building
- Document preparation
- Quality Assurance
- Troubleshooting
- Time Management
Timeline
Associate Test Engineer
Duck Creek Technologies LLC
03.2022 - Current
Universal Banker
OakStar Bank
08.2021 - 03.2022
Sales Associate
Meeks Lumber And Hardware
05.2018 - 08.2021
High School Diploma -
Lutie High School
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