Jacob Gorzen
Jackson,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
10
10
Certifications
Work History
Golf Pro Shop Manager
Drummond Island Resort & Conference Center
Drummond, MI
05.2020 - 11.2022
- Reported issues to higher management with great detail.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Maintained cleanliness and organization of the workspace, working closely with employees to systemize tasks.
- Collaborated with assistant managers to open and close the office, handle large transactions and manage inventory.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
Material Coordinator
Multimatic Manufacturing
Jackson, MI
04.2017 - 05.2020
- Worked with project managers to determine schedule and volume requirements in order to effectively coordinate deliveries and maintain supply levels.
- Managed receiving operations and proper storage of incoming materials.
- Completed daily cycle counts and full inventory audits.
- Adhered to all safety protocols and standards when operating equipment such as overhead cranes and forklifts.
- Increased customer satisfaction by resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-to-day duties accurately and efficiently.
Owner/Operator
Self-employeed
Jackson, MI
06.2013 - 09.2019
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed day-to-day business operations.
- Maintained up-to-date administrative records to monitor operational conditions.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Trained and developed team members to build human capital.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Shipping and Receiving Manager
Technique Inc.
Jackson, MI
04.2007 - 06.2013
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Lead team of 2 employees packaging, palletizing and shipping up to 75 boxes per day.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Operated forklifts, lift trucks and hand trucks to move items around warehouse.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Prepared shipping documents and invoices, processed payments and fielded client questions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Pulled, verified and packaged items for shipment.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
Skills
Materials handling
undefinedCertification
Hazzard communication
Timeline
Golf Pro Shop Manager
Drummond Island Resort & Conference Center
05.2020 - 11.2022
Material Coordinator
Multimatic Manufacturing
04.2017 - 05.2020
Owner/Operator
Self-employeed
06.2013 - 09.2019
Shipping and Receiving Manager
Technique Inc.
04.2007 - 06.2013
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