Jacob Grady
Carmichael,CA
Summary
Reliable Installer 5 years of experience in the Dock/door industry. Osha certified, follows directions, and always completes tasks accurately and efficiently. Versatile technician that is skillful in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical repair strategies. Focused, reliable and results-driven with good safety and driving records and attention to detail.
Overview
10
10
years of professional experience
Work History
Field Service Technician
Mckinley Equipment Corporation
09.2021 - 04.2024
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Maintained company vehicle stocked with repair and replacement parts and tools. Responsible for truck and all contents.
Owner/operator
Grady Auto Glass
09.2020 - 09.2021
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
Service Technician
Vortex industries
02.2018 - 06.2020
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
Glass Technician Automotive/commercial
USA Replacement Glass
10.2016 - 01.2018
- Enhanced customer satisfaction by efficiently repairing and replacing glass in automobiles, homes, and businesses.
- Provided exceptional customer service, addressing client concerns promptly and professionally throughout the entire process.
- Completed emergency glass repair services quickly while maintaining high-quality results, minimizing downtime for clients.
- Increased overall efficiency with expert diagnosis of glass damages and accurate recommendations for repair or replacement solutions.
Grocery Manager
Sprouts Farmers
01.2014 - 10.2016
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
- Managed vendor relationships to ensure timely deliveries and consistent product quality.
Education
High school diploma -
Community Collaborative Charter School
Sacramento, CA06.2014
Skills
- Repair or install various types doors and gates installation experience of all types of doors, docks, gates, operators, commercial glass/automotive removal and installation Answer phones, schedule jobs and estimates, Research parts and supplies manufactures
- Problem-Solving
- Customer Service
- Field Repairs
- Preventive Maintenance
- Technical Troubleshooting
- Equipment installation
- Troubleshooting and repair
- Positive Attitude
Details
- 2820 California avenue. Carmichael, CA 95608, Jakegrady2014@gmail.com Drivers licence F7309896, 12/11/95
Timeline
Field Service Technician
Mckinley Equipment Corporation
09.2021 - 04.2024
Owner/operator
Grady Auto Glass
09.2020 - 09.2021
Service Technician
Vortex industries
02.2018 - 06.2020
Glass Technician Automotive/commercial
USA Replacement Glass
10.2016 - 01.2018
Grocery Manager
Sprouts Farmers
01.2014 - 10.2016
High school diploma -
Community Collaborative Charter School