Jacob Greenawalt
West Chester,OH
Summary
Forward-thinking Team Lead with 6 years of relevant work experience. Offering excellent problem-solving, communication and multitasking abilities. Background planning and managing innovations to existing processes, implementing new processes and installing equipment.
Overview
8
8
years of professional experience
Work History
Owner/Operator Truck Driver
CMG 22 LLC.
West Chester, OH
03.2021 - Current
- Operated commercial truck to transport goods and materials over long distances.
- Inspected vehicles for mechanical items and safety issues, and performed preventative maintenance.
- Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
- Communicated with customers regarding delivery times and location details.
- Developed and implemented strategies to improve team performance and productivity.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Monitored workflow processes and identified areas of improvement.
- Ensured compliance with organizational policies and procedures.
- Coached and mentored individuals on professional development goals.
- Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
- Drafted job descriptions, postings, and advertisements for open positions.
Technician
MasTec
Merrillville, IN
01.2020 - 02.2021
- Installed and aligned satellite dishes to receive optimal signal strength.
- Installed Smart Home Technology. Thermostats, Cameras, Etc.
- Tested system performance for accuracy and reliability.
- Made Top 50 Sales Representative of the company
- Performed quality assurance checks on all completed installations.
- Diagnosed and troubleshot any problems with existing systems.
- Mounted satellite dishes on roofs or other structures in accordance with safety regulations.
- Provided technical support to customers regarding installation issues.
- Performed regular maintenance checks on customer's networks to ensure optimal performance.
- Trained new hires on proper usage of smart home products and services.
- Maintained outstanding Customer Service\
- Trained New Technicians on ride alongs
Driver
FedEx
Macon, GA
08.2020 - 12.2020
- Achieved consistently high customer scores due to exceptional service.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Planned optimal routes to minimize delays and maximize time efficiency.
- Managed records by tracking mileage, maintenance and expenses
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
Team Lead
Tidal Wave Auto Spa
Kathleen, GA
10.2018 - 08.2020
- Fostered positive employee relationships through effective communication, training and development coaching.
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
- Rotated through series of six different stations each 1-2 hour based on team needs.
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
- Trained new employees on customer service and different wash positions to support team efficiency.
- Completed ongoing quality checks on Chemicals levels and cleanliness, closely following strict quality assurance guidelines.
- Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.
Driller
Blue Bird Corp.
Fort Valley, GA
05.2016 - 10.2018
- Inspected and maintained Gang Drill for safe and efficient use.
- Selected appropriate bits and other tools based upon job requirements and Gang Driller expectations.
- Checked drilling activities for compliance with all HSE requirements, work instructions and procedures.
- Assessed and inspected Gang Drill and air hoses to keep properly maintained and in service.
Education
High School Diploma -
Houston County High School
Warner Robins, GA05.2016
Skills
- Route management
- Time management
- Computer skills
- Active listening
- Multitasking
- Training & Development
- Effective communication
- Employee management
- Problem Resolution
- Customer relationship management
- Safety regulations
- Adaptive team player
- High-energy attitude
- Equipment maintenance
- Experience in leadership
Timeline
Owner/Operator Truck Driver
CMG 22 LLC.
03.2021 - Current
Driver
FedEx
08.2020 - 12.2020
Technician
MasTec
01.2020 - 02.2021
Team Lead
Tidal Wave Auto Spa
10.2018 - 08.2020
Driller
Blue Bird Corp.
05.2016 - 10.2018
High School Diploma -
Houston County High School
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