Jacob Greene
Tullahoma,TN
Summary
Organized Quality Assurance Manager with 14 years of QA experience dedicated to detail-oriented inspections and collaborating with various departments. Proficient in establishing effective quality procedures, standards, and specifications. Talented at clearly specifying quality requirements and monitoring procedure performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Abacus Technology Corporation
Arnold Air Force Base
09.2021 - Current
- Directly oversee and manage quality activities on the Base Communication and Information Technology Services (BCITS)
- Establish and maintain the BCITS QMS and define and implement QA and QC practices and procedures
- Work with the management team to carry out QA audits of QMS processes and QC inspections of deliverable work products and processes
- Plan, schedule, and carry out quality inspections and audits, and can designate and train qualified staff members to carry out quality reviews, inspections, and audits
- Manage internal performance monitoring and assessments and executing Continuous Process Improvement
- Plan, implement, and maintain a documented Quality Management System (QMS) to ensure adherence to all contract and DoD requirements with respect to cost, schedule, and performance
- Plan, implement, and maintain a documented QMS with respect to industry best practices and AFI 63-138, Chapter 6
- Execute four key quality functions: (1) detection of contractor performance problems and defects; (2) root cause analysis; (3) corrective action processes; and (4) follow-up, measurement, and continuous improvement
- Proactively participate in overall program quality through performing quality inspections, reviewing deliverables for accuracy, detail, and compliance, and suggesting improvements to established processes and procedures
- Plan, write, and provide a monthly Executive Program and Quality Review report and brief to Government program management and leadership
- Attend weekly performance evaluation meetings with the Government stakeholders and the Contracting Officer during the performance of this contract
- Perform equipment evaluations to ensure the quality of communication/IT/space/cyber equipment/systems are properly functioning and calibrated to confirm equipment will meet mission requirements
- Develop an integrated master schedule to verify attainability of contract objectives, to evaluate progress toward meeting program objectives, and to integrate the program schedule activities with all related components.
Quality Assurance Specialist GS-11
DCMA Huntsville SHQJ
Tullahoma , TN
08.2011 - 09.2021
- Develop, implement, and assure a complete quality assurance program by identifying, understanding, proofing, measuring, and analyzing contractor processes in relation to contractual requirements
- Providing quality surveillance for manufacturing efforts in support of multiple contractors and contracts while auditing product quality and monitoring risk to ensure compliance
- Reviewing contracts for quality requirements and implement any special monitoring actions of these contracts required to audit compliance
- Creating and utilizing surveillance plans to ensure contractor processes are adequate and meet contractual obligations
- Identifying and mediating deficiencies in quality and performance related issues in these programs and notify the contractor of non-compliance
- Initiating Corrective Action Requests (CAR) for non-conformances, review and accept corrective actions, and monitor compliance to those actions
- Involved continuous Improvement opportunities (CIO) on processes that require attention but remain within contractual obligations
- Ensure compliance to contractor's procedures and ISO9001-2015 and AS9100 requirements
- Participate with Contractors Corrective Action Board working to resolve outstanding deficiencies.
Quality Assurance Specialist GS-11
DCMA Bell Helicopter
Amarillo , TX
05.2010 - 08.2011
- Providing quality surveillance for manufacturing efforts in support of the H-1 and V-22 Osprey programs, auditing product quality and monitoring risk to ensure compliance to several contracts serviced by the DCMA Bell Contract Management Office (CMO)
- Collecting and analyzing data from contractor and government sources to verify compliance to contracts and program specifications
- Reviewing contracts for quality requirements and implement any special monitoring actions
- Identifying and mediating deficiencies in quality and performance related issues
- Initiating Corrective Action Requests (CAR) for non-conformances, review and accept corrective actions, and monitor compliance to those actions
- Issuing Continuous Improvement Opportunities (CIO) on processes that require attention
- Ensure compliance to contractor's procedures and AS9100 requirements
- Perform risk analysis of contractor processes helping to implement quality surveillance plan
- Audit contractor's Important/Key Manufacturing Processes to ensure they are compliant with both specifications and their own policies
- Analyze Aircraft Discrepancy Reports (ADR), determine validity of the concerns, and ensure the contractor develops and implements adequate corrective actions
H-1 Aircraft Systems Specialist
Bell Helicopter Textron
Amarillo , TX
03.2008 - 05.2010
- Specializing in technical expertise on military aircraft products, operation, maintenance, and troubleshooting that allow me to make informed decisions regarding aircraft safety and the suitability of components in accordance with contract specifications
- I provide risk analysis during critical situations to determine if and aircraft is safe to operate with suspect non-conformances and defects
- Participate in department analysis of the aircraft post flight de-brief and download to determine airworthiness and in matters that concern safety of flight (SOF) components
- Interface with program management to determine the best course of action for troubleshooting when required.
H-1 Lead Mechanic/Electrician
Bell Helicopter
Amarillo , TX
09.2007 - 03.2008
- Performed a variety of managerial duties to include budget and schedule management
- Supervised for a crew ranging from 5 - 10 direct charging employees, maintaining budget, and schedule
- Also responsible for planning developing, implementing, and administering various programs to include quality assurance mistake proofing, and process management
- Consulted with other flight areas to share best practices to ensure the most efficient practices are used
- Utilized lean methodologies and six sigma tools on a daily basis to shorten task time, increase standardization, and stay on the track of continuous improvement
- Create, edit, and review departmental instructions to ensure program schedule, cost, and quality are maintained and meet contractual obligations
- Trained employees to improve the quality of work by developing standard work and driving repetitive defects back to the point of install/origin through an aggressive root cause corrective action program
- Initiate corrective action on maintenance activities found discrepant, input ideas and solutions to enable quick, efficient resolution.
H-1 Flight Electrician
Bell Helicopter
Amarillo , TX
06.2007 - 09.2007
- Performed electrical and mechanical system troubleshooting and component removal and replacement in a manufacturing and Flight line environment
- Perform integrated wiring repair and troubleshooting
- Performed aircraft regression and Functional Test Procedures documented and analyzed findings
- Processed and reported return to vendor and scrap documents and report data to management and quality engineering for root cause corrective action
- Work directly with Military Customer to ensure contract requirements are maintained and all maintenance is performed to the contractual standards
- Perform FTP's (Functional Test Procedures) to ensure components are functioning properly in accordance with Bell, and vendor specifications
Aircraft System Specialist
United States Army
Ft. Bragg 82 Airborne Division, , NC
03.1999 - 04.2006
- Installed electrical system components in accordance with blueprints and technical orders.
- Diagnosed complex problems in the avionics system by analyzing schematics, diagrams, operational manuals and manufacturer's instructions.
- Fabricated new wiring harnesses utilizing standard crimping tools and procedures.
- Reviewed engineering drawings to ensure accuracy prior to installation of new components.
- Provided training on proper use of test equipment and troubleshooting procedures to new technicians.
- Inspected and tested aircraft electrical systems for proper operation.
- Performed maintenance and repairs on aircraft electrical systems, including wiring harnesses, lighting systems, power supplies, and other components.
Education
Associates of Science in General Study’s -
Colorado Technical University
01.2010
Graduate -
High School
01.1999
Bachelor of Science in Business Administration (BSBA) with a concentration in Project Management -
Colorado Technical University
Skills
- Quality Management System
- QA and QC practices and procedures
- Continuous Process Improvement
- Document Control
- Data Collection
- Complaint Investigation
- Corrective action processes
- Performance monitoring and assessments
- Program quality inspections
- Knowledge of auditing systems
- Standard Operating Procedures (SOP)
- Deficiency identification and mediation
- Corrective Action Requests (CAR)
- Planning and scheduling
- Configuration Management
- ISO9000, ISO9001, and AS9100 standards compliance
- Professional Communication
- TS/SCI Security Clearance
- QA Systems Skill Set Certified
- Personal Leadership and Development
- Business Conduct Guidelines
- Risk Analysis and Mitigation
Certification
- Certificate of Certification in Professional Communication from Colorado Technical University
- TS/SCI Security Clearance
- AS9100:2009 Rev C Auditor Training program
- ISO 9001-2008 Lead Auditor Certified
- Personal Leadership and Development courses - designed to promote leadership, management skills, and improve mentoring skills. U.S Army
Awards
- 2 Good Conduct Medals
- 4 ARMY Achievement Medals
- 2 Army Accommodation Medals
- Iraqi Campaign medal
- Airborne wings
- Combat Action Badge
- 2 Combat Awards
Timeline
Quality Assurance Manager
Abacus Technology Corporation
09.2021 - Current
Quality Assurance Specialist GS-11
DCMA Huntsville SHQJ
08.2011 - 09.2021
Quality Assurance Specialist GS-11
DCMA Bell Helicopter
05.2010 - 08.2011
H-1 Aircraft Systems Specialist
Bell Helicopter Textron
03.2008 - 05.2010
H-1 Lead Mechanic/Electrician
Bell Helicopter
09.2007 - 03.2008
H-1 Flight Electrician
Bell Helicopter
06.2007 - 09.2007
Aircraft System Specialist
United States Army
03.1999 - 04.2006
Associates of Science in General Study’s -
Colorado Technical University
Graduate -
High School
Bachelor of Science in Business Administration (BSBA) with a concentration in Project Management -
Colorado Technical University
- Certificate of Certification in Professional Communication from Colorado Technical University
- TS/SCI Security Clearance
- AS9100:2009 Rev C Auditor Training program
- ISO 9001-2008 Lead Auditor Certified
- Personal Leadership and Development courses - designed to promote leadership, management skills, and improve mentoring skills. U.S Army
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