Jacob Griffin
Mesa,AZ
Summary
Experienced professional prepared to contribute to dynamic organization. Proven track record of optimizing vendor partnerships and streamlining procurement processes. Known for strong team collaboration and adaptability in fast-paced environments, leveraging negotiation and relationship-building skills.
Overview
12
12
years of professional experience
Work History
Vendor Risk Analyst
Wells Fargo
02.2023 - Current
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Increased profitability by identifying and eliminating inefficiencies in vendor management process.
- Negotiated favorable terms with suppliers, reducing costs for company.
- Improved client satisfaction by quickly addressing and resolving service issues.
- Managed vendor contracts to ensure compliance with legal and company standards.
Loan Servicing Representative
Wells Fargo
02.2021 - 02.2023
- Stayed current on industry trends and regulatory changes, participating in professional development opportunities to further enhance skills as a Loan Servicing Representative.
- Exceeded performance metrics for loan servicing accuracy, timeliness, and customer satisfaction ratings consistently throughout tenure as a Loan Servicing Representative.
- Provided ongoing support to borrowers experiencing financial hardship, offering tailored solutions to assist in maintaining their loans current status.
Total Loss Claims Specialist
State Farm
07.2013 - 11.2019
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
Education
Skyline High School
Mesa, AZSkills
- Consultation Expertise
- Strong Accountability Standards
- Effective Time Management
- Meticulous Attention to Detail
- Independent Initiator
- Reliable Time Management
- Develop Trusted Partnerships
- Clear Written and Verbal Communication
- Implement Streamlined Procedures
- Issue resolution
Timeline
Vendor Risk Analyst
Wells Fargo
02.2023 - Current
Loan Servicing Representative
Wells Fargo
02.2021 - 02.2023
Total Loss Claims Specialist
State Farm
07.2013 - 11.2019
Skyline High School
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