Jacob Gust
Columbus,OH
Summary
Dynamic professional with a strong work ethic and inter-personal abilities, honed through a robust history of work experiences. I effectively connect with clients and colleagues, ensuring a genuine and welcoming front-facing impression as well as a working knowledge of my employer and their services/products.
Overview
10
10
years of professional experience
Work History
Media Representative
Ohio Retirement For Teachers Association, Inc.
08.2018 - 03.2025
- Photography and live streaming monthly State Teacher Retirement System of Ohio board meetings, publishing content for retirees to gain insight to their pension
- "boots on the ground" in effort for STRS pension reform
- Networking and connecting on interpersonal level with retirees and staff at board meetings
- Navigating tense situations with STRS staff and on-site law enforcement regarding legal rights to press and recording
Brand Representative
Spendr, LLC
11.2022 - 08.2024
- Front facing spokesperson for brand
- Provided excellent customer service, resulting in positive feedback and repeat business; known face associated with brand
- Enhanced sales performance through effective communication of product features and benefits.
- Customer support phone line operation, helping platform users troubleshoot banking issues
- Helped develop SOPs, give feedback and input into ground level operations
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Established strong relationships with store management, ensuring ongoing support and rapport
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
- Increased brand awareness by conducting product demonstrations and engaging with customers.
- Communicated product value, quality, and style to educate and entice potential customers.
- Collaborated with team members to develop innovative marketing strategies for promoting the brand.
- Provided exceptional customer service to drive satisfaction.
- Established and maintained positive relationships with customers.
- Maintained accurate records of promotional events and customer interactions.
Founding Member/Bassist-Vocalist/Agent
Conscious Pilot
11.2014 - 08.2022
- Consistent dedication to honing musical craft
- Creative collaboration in various aspects from content creation to marketing campaigns
- Constant interaction with various booking agents, fans, band mates and other artists
- Booked shows, created calendars and established working goals via regular band meetings
- Advertised and distributed flyers, promo materials and social media content for band events
Production Assistant
Woodlands Tavern
10.2016 - 06.2020
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays. Set up and tore down stage equipment.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Front facing artist hospitality position. Paid bands and assisted them with their visit to the venue, making them feel welcome, comfortable and accommodated to the well-known standard of Woodlands Productions.
- Security. Collected door toll and gave many patrons their first impression of Woodlands Tavern.
Education
High School Diploma -
Worthington Kilbourne High School
Worthington, OHAssociate of Arts - International Studies/Spanish
Ohio State University
Columbus, OH05-2026
Skills
- Inter-personal connection
- Problem-solving
- Time management
- Attention to detail
- Organization
- Team collaboration
Languages
Spanish
Professional Working
Interests
- Music - Past experience as a professionally touring musician (Bass, guitar, vocals); Picking up Piano
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Photography
- Psychology/Sociology/Neurology - Deep interest in understanding the human brain and the ways in which humans operate/connect
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Brand Representative
Spendr, LLC
11.2022 - 08.2024
Media Representative
Ohio Retirement For Teachers Association, Inc.
08.2018 - 03.2025
Production Assistant
Woodlands Tavern
10.2016 - 06.2020
Founding Member/Bassist-Vocalist/Agent
Conscious Pilot
11.2014 - 08.2022
High School Diploma -
Worthington Kilbourne High School
Associate of Arts - International Studies/Spanish
Ohio State University
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