Jacob Guziec
Glendale Heights,Illinois
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
19
19
years of professional experience
Work History
Service Manager
Seasons 52
Oak Brook, IL
11.2023 - Current
- Developed training programs to improve staff productivity and service quality.
- Implemented process improvements that reduced service response times significantly.
- Fostered a culture of continuous improvement through regular team member one on ones and performance reviews.
- Trained and coached new managers on daily operations.
- Trained and mentored staff in service excellence and effective communication techniques.
Server Trainer
Seasons 52
Oakbrook, IL
07.2017 - 11.2023
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Observed participants and provided corrective measures for skill improvement.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Trained new team members at two NROs
- Server Professional
Server Trainer
Carrabba's
Woodridge, IL
08.2011 - 07.2017
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Handled money and tip share each night.
Production Operator Level 3
Panduit
Lockport, IL
12.2006 - 04.2011
- Inspected final products to assess compliance with quality standards and established tolerances.
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
- Actively participated in team projects and met critical deadlines.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Set up and adjusted machines for day-to-day operations.
- Prepared machines for daily use by calibrating and performing preventive maintenance.
- Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
Education
High School Diploma -
Lemont High School
Skills
- Wine Service
- Team Member Training
- High-Volume Dining
- Positive attitude
- Multitasking and organization
- Problem-solving
- Team leadership
Timeline
Service Manager
Seasons 52
11.2023 - Current
Server Trainer
Seasons 52
07.2017 - 11.2023
Server Trainer
Carrabba's
08.2011 - 07.2017
Production Operator Level 3
Panduit
12.2006 - 04.2011
High School Diploma -
Lemont High School