Puzzles
Jacob Haines
Student
Ankeny,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude! Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Manager-In-Training
McDonald's
05.2024 - 10.2024
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Server, Food Runner
Chili's Bar and Grill
08.2023 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Guest Advocate, Seasonal
Target
09.2022 - 01.2023
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
- Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
Party Lead, Shift Lead
Urban Air Adventure Park
10.2019 - 10.2022
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
- Communicated positively with children and guardians.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
Shift Lead, Crew Member
Coldstone Creamery
01.2022 - 08.2022
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Collaborated with management to develop strategies for improving overall store operations.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Education
Liberal Arts - Music Education
Des Moines Area Community College
Ankeny, IA 05.2001 -
High School Diploma -
Ankeny High School
Ankeny, IA 05.2001 -
Skills
Staff Leadership
Quality Management
Technical skills
Business Development
Schedule Management
Positive Attitude
Problem-solving abilities
Multitasking
Decision-Making
Problem Resolution
Interests
Sports
Cooking
Volunteering
Music
Timeline
Manager-In-Training
McDonald's
05.2024 - 10.2024
Server, Food Runner
Chili's Bar and Grill
08.2023 - 01.2024
Guest Advocate, Seasonal
Target
09.2022 - 01.2023
Shift Lead, Crew Member
Coldstone Creamery
01.2022 - 08.2022
Party Lead, Shift Lead
Urban Air Adventure Park
10.2019 - 10.2022
Liberal Arts - Music Education
Des Moines Area Community College
05.2001 -
High School Diploma -
Ankeny High School
05.2001 -