Jacob Hallock
Tallahassee,FL
Summary
Dynamic Customer Service Representative with a track record of excellence at Premier Health and Fitness Center, adept in complaint resolution and Microsoft Excel. Skillfully managed high-stress situations, enhancing customer loyalty through empathy and professionalism. Proven ability in prioritizing tasks and leveraging sales expertise to exceed customer satisfaction goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Premier Health and Fitness Center
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Stood for hours on end in the front desk to make sure the members were all happy and their needs were attended to.
Education
No Degree - Law
Florida State University
Tallahassee, FL05-2028
High School Diploma -
Lincoln High School
Tallahassee, FL05-2024
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft PowerPoint
- Prioritization
- Sales expertise
- Research
- Credit card payment processing
- Grammar
Timeline
Customer Service Representative
Premier Health and Fitness Center
05.2023 - Current
No Degree - Law
Florida State University
High School Diploma -
Lincoln High School
Similar Profiles
AJ FernandesAJ Fernandes
Customer Service Representative at Premier Health & FitnessCustomer Service Representative at Premier Health & Fitness
Cameron YorkCameron York
Lifeguard at Premier Health and FitnessLifeguard at Premier Health and Fitness
Henry HydeHenry Hyde
Floor Manager at Premier Health and Fitness CentreFloor Manager at Premier Health and Fitness Centre