JACOB HAMILTON

• Managed end-to-end client onboarding and implementation, ensuring successful integration of payroll software for a wide range of clients.

• Acted as a primary point of contact for client inquiries, providing timely and effective solutions to ensure client satisfaction.

• Developed strong relationships with clients by delivering exceptional support and guidance, leading to increased client retention and satisfaction.

• Collaborated with internal teams to enhance the customer experience, driving improvements in service delivery and product usage.

• Conducted training sessions for clients to ensure they fully understood the system and could maximize its benefits.

• Successfully onboarded and trained over 300 clients, improving client retention through proactive support and issue resolution.

• Collaborated with account executives to strengthen relationships and identify opportunities for upselling or additional services.

• Acted as a subject matter expert for clients, troubleshooting software issues and optimizing payroll processing workflows.

• Supported over 300 clients, managing payroll processes and resolving complex payroll-related issues to ensure accuracy and compliance.

• Worked closely with clients to address their specific needs, building trust and fostering long-term partnerships.

• Regularly communicated with clients to provide updates, resolve issues, and offer additional solutions, leading to improved satisfaction.

• Assisted in managing digital content for the Buffalo Bills’ official website, including transcribing interviews and publishing over 45 articles.

• Contributed to social media campaigns, increasing fan engagement and enhancing the team’s online presence.