Jacob Hancock
Monroe,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Store Manager
Smoothie King
12.2018 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Preloader
UPS
10.2022 - 05.2023
- Optimized loading efficiency by assessing and organizing packages based on destination and priority.
- Improved delivery times with strategic sorting of parcels according to routes and schedules.
- Minimized damaged goods by implementing careful handling techniques and following packaging guidelines.
- Collaborated with team members to maintain a clean, organized workspace for efficient operations.
- Maximized warehouse space utilization by employing optimal stacking strategies for various types of packages.
- Contributed to a positive work environment by proactively assisting colleagues during high-volume periods.
- Implemented time management techniques to balance competing priorities during fast-paced shifts.
Delivery Driver
Moose Pharmacy
01.2023 - 03.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Fitness Professional
Fitness Connection
01.2022 - 10.2022
- Improved client fitness levels by developing personalized workout plans and tracking progress regularly.
- Enhanced gym member satisfaction by providing one-on-one consultations and tailored exercise recommendations.
- Educated clients on proper nutrition and supplementation, supporting their overall health goals.
- Reduced injury rates by emphasizing proper form and technique during personal training sessions.
- Promoted a positive gym environment through attentive customer service and client engagement.
- Assisted clients in setting realistic goals, designing achievable plans, and celebrating milestones along the way.
- Conducted body composition analyses to help clients better understand their physical progress over time.
- Developed successful marketing strategies for fitness services, leading to increased revenue for the gym facility.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA12.2022
Skills
- Employee Training
- Customer Service Management
- Retail Inventory Management
- Shift Scheduling
- Team Development
- Hourly Shift Management
- Payroll Management
- Multitasking and Organization
- Team Leadership and Coaching
- Outstanding Communication Skills
- Customer Service
- Cash Management
Timeline
Delivery Driver
Moose Pharmacy
01.2023 - 03.2023
Preloader
UPS
10.2022 - 05.2023
Fitness Professional
Fitness Connection
01.2022 - 10.2022
Store Manager
Smoothie King
12.2018 - Current
High School Diploma -
Penn Foster Career School