Jacob Hanratty
Stevens Point
Summary
With a proven track record at the City of Elroy, I excel in team leadership and customer service, significantly enhancing pool safety and operational efficiency. My expertise in first aid and problem-solving, coupled with my soft skills have lead to positive community environment and trust in the community.
Overview
7
7
years of professional experience
1
1
Certification
Work History
United States Army National Guard Soldier
Department of the Army
11.2021 - Current
Pool Manager
City of Elroy
05.2023 - 09.2024
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Ensured compliance with health regulations through regular water testing and documentation procedures.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Increased customer satisfaction with timely resolution of issues and proactive communication.
- Managed staff schedules for optimal coverage during peak times, ensuring efficient operations.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Performed regular safety inspections of pools and equipment to reduce hazards.
- Organized staff meetings to discuss safety protocols, facility updates, and ongoing improvement opportunities.
- Reduced accidents by implementing comprehensive training programs for lifeguards and other staff members.
- Hired, trained and evaluated team members to meet departmental standards and goals.
- Enhanced pool safety by conducting regular inspections and maintenance of equipment.
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
- Planned, coordinated and promoted aquatics programs to optimize water safety.
- Developed new programs to increase pool usage, expanding community engagement.
- Managed budget effectively, controlling expenses while maintaining high-quality services and facilities.
- Developed and executed rigorous lifeguard training programs, significantly reducing response times to incidents.
- Addressed and resolved customer complaints swiftly, maintaining high level of customer service.
- Mentored junior pool staff, enhancing their skills and performance.
- Streamlined pool opening and closing procedures, reducing preparation time.
Water Safety Instructor
City of Elroy
05.2020 - 08.2024
- Instructed students in water safety techniques.
- Demonstrated basic to advanced swim techniques and breathing exercises.
- Reduced incidents of drowning by conducting comprehensive water safety education sessions for various age groups.
- Collaborated with other instructors to develop new teaching strategies, resulting in more effective swim lessons.
- Established strong rapport with students and parents alike, fostering a positive learning environment within the pool facility.
- Provided ongoing feedback to students regarding their performance improvements throughout the course duration.
- Maintained knowledge and certification of first aid and CPR.
- Provided support to parents and caregivers, addressing their concerns regarding child safety during aquatic activities.
Head Lifeguard
City of Elroy
05.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Monitored assigned areas for unsafe activity and took corrective actions.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Encouraged teamwork, camaraderie among lifeguard staff organizing team-building events activities outside of work hours.
- Assisted in developing, implementing and monitoring pool safety policies to reduce hazards.
- Improved team communication through the implementation of daily briefings and debriefings.
- Implemented fitness program for staff, boosting physical readiness and endurance for emergency situations.
Lifeguard
City of Elroy
05.2018 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
Education
Bachelor of Science - Social Work And Sociology
University of Wisconsin, Stevens Point
Stevens Point, WI12-2026
High School Diploma -
Royall
Elroy, WI05-2022
Skills
- Verbal communication
- Scheduling coordination
- Work delegation
- Teamwork
- Customer service
- Problem-solving
- First aid
- Record keeping
- Strong client relations
- Rule enforcement
Certification
- Water Safety Instructor (WSI) - American Red Cross.
- CPR/AED for the Professional Rescuer - American Red Cross.
- Wisconsin Driver's License
- Lifeguarding Certification - American Red Cross.
- EPA Section 608 Technician Certification - U.S. Environmental Protection Agency.
Timeline
Pool Manager
City of Elroy
05.2023 - 09.2024
Head Lifeguard
City of Elroy
05.2022 - 08.2022
United States Army National Guard Soldier
Department of the Army
11.2021 - Current
Water Safety Instructor
City of Elroy
05.2020 - 08.2024
Lifeguard
City of Elroy
05.2018 - 08.2021
- Water Safety Instructor (WSI) - American Red Cross.
- CPR/AED for the Professional Rescuer - American Red Cross.
- Wisconsin Driver's License
- Lifeguarding Certification - American Red Cross.
- EPA Section 608 Technician Certification - U.S. Environmental Protection Agency.
Bachelor of Science - Social Work And Sociology
University of Wisconsin, Stevens Point
High School Diploma -
Royall
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