Jacob Harmon
Mc Rae,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Butcher
Harps Foods
Vilonia, AR
08.2015 - 02.2016
- Enhanced customer satisfaction by providing expert advice on meat selection and preparation techniques.
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Increased sales by offering personalized customer service, recommending suitable cuts of meat and sharing recipe ideas.
- Managed inventory effectively, minimizing waste through proper rotation and storage practices.
- Performed regular equipment maintenance checks, keeping machinery functioning efficiently and safely.
Customer Service Manager
Harps Foods
Vilonia, AR
03.2016 - 01.2019
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Machine Operator
Holman Logistics
Maumelle, AR
02.2019 - 07.2019
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
Converting Trainer
Holman Logistics
Maumelle, AR
07.2019 - 11.2023
- Improved employee performance by designing and implementing effective training programs.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Supervisor
Holman Logistics
Maumelle, AR
11.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Education
Vilonia High School
Vilonia, AR05.2011
Skills
- Materials Preparation
- New Hire Training
- First Aid
- Planning and Coordination
- Public Speaking
- Materials Organization
- Creative Problem-Solving
- Conflict Resolution
- Feedback Delivery
- Time Management
- Subject Matter Expertise
- Train-the-Trainer
- Adaptability
- Training Needs Analysis
- Problem Solving
- Active Listening
- Effective Communication
- Learning Styles
- Training Method Development
Timeline
Supervisor
Holman Logistics
11.2023 - Current
Converting Trainer
Holman Logistics
07.2019 - 11.2023
Machine Operator
Holman Logistics
02.2019 - 07.2019
Customer Service Manager
Harps Foods
03.2016 - 01.2019
Butcher
Harps Foods
08.2015 - 02.2016
Vilonia High School