Jacob Harms
Kingsville
Summary
Dynamic and results-oriented professional with a proven track record at Hacienda Ford, enhancing customer satisfaction and fostering positive workplace relationships. Skilled in problem-solving and time management, I excel in high-pressure environments, ensuring operational excellence. My strong work ethic and mechanical skills contribute to continuous improvement and goal achievement.
Overview
7
7
years of professional experience
Work History
Service Porter
Hacienda Ford
04.2022 - Current
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated commitment through impeccable attendance and quality performance.
- Communicated with coworkers and managers about completed duties.
- Fostered positive working relationships among colleagues through open communication, teamwork, and mutual respect towards one another''s roles within the organization.
Manager
Boomtown Bbq
09.2020 - 07.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
Public Relations Assistant
Harlingen Family Dentistry
06.2018 - 08.2018
- Resolved complaints to maintain customer satisfaction.
- Developed key messaging documents for clients to guide consistent communications across all channels.
- Worked closely with business partners to develop consistent messaging across platforms and departments.
- Handled crisis communications situations delicately preserving company reputation minimizing negative impact.
Education
Bachelor of Science - Chemistry
Texas A&M University Kingsville
Kingsville12-2024
Skills
- Quick learner
- Strong work ethic
- Safety awareness
- Mechanical skills
- Cleanliness
- Punctual and dependable
- Goal oriented
- Decision-making
Timeline
Service Porter
Hacienda Ford
04.2022 - Current
Manager
Boomtown Bbq
09.2020 - 07.2021
Public Relations Assistant
Harlingen Family Dentistry
06.2018 - 08.2018
Bachelor of Science - Chemistry
Texas A&M University Kingsville
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