Jacob Harris
Saint Cloud,FL
Summary
Dedicated Aviation professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated to creating engaged and empowering work culture with new groups of diverse colleagues. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Resource Planner
Menzies Aviation
08.2023 - Current
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Communicated with all departments to ensure full utilization of resources.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Liaise with senior management of all departments to ensure collaboration and operational awareness.
- Identify areas for operational improvements and work to ensure satisfaction across all customers and business partners.
- Ensure all safety, security, and environmental practices are practiced to standard while providing a positive customer experience.
Lead Ramp Agent
Menzies Aviation
01.2023 - 08.2023
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Trained new employees in safety and security procedures.
- Coordinate with all departments to ensure an on time departure.
- Utilize airline software to track and file claims for mishandled baggage.
- Towing aircraft to and from remote stations.
Ramp Agent
Menzies Aviation
09.2022 - 12.2022
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Operated equipment while observing standard safety procedures.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
Store Manager
Mister Car Wash
12.2020 - 08.2022
- Reduced overall site turnover b and developed in house talent to take on leadership roles.
- Responsible for all store level financials and financial breakdowns.
- Provided consistent Month over Month growth by effectively and efficiently managing sales and expenditures.
- Led maintenance efforts at the site level to replace higher level items, as well as conduct preventative maintenance.
- Reduced overall site injuries, damages, and incidents by educating teams on safety practices and proper operational procedures.
- Led recruitment efforts to bring in top tier candidates.
Assistant Manager
Avatar Carwash
12.2018 - 12.2020
- Trained and developed team members to be efficient and safe in all areas of their jobs.
- Drove sales performance by ensuring operational excellence to deliver a highly satisfactory customer experience.
- Completed all essential maintenance tasks to ensure equipment was functioning at full efficiency at all times.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FLNo Degree - Student Pilot
Orlando Flight Schol
High School Diploma -
Harmony High School
St. Cloud, FL12.2019
Skills
- Performance Assessment
- Customer Service Management
- Employee Motivation
- Corporate Social Responsibility
- Mobility Support
- Conflict Management
- Operational Standards
- Staff Scheduling
- Human Resources Oversight
- Verbal and Written Communication
- Training Management
- Team Leadership
- Finance and Accounting Oversight
- Recruitment and Hiring
- Quality Standards
Timeline
Resource Planner
Menzies Aviation
08.2023 - Current
Lead Ramp Agent
Menzies Aviation
01.2023 - 08.2023
Ramp Agent
Menzies Aviation
09.2022 - 12.2022
Store Manager
Mister Car Wash
12.2020 - 08.2022
Assistant Manager
Avatar Carwash
12.2018 - 12.2020
Associate of Arts - General Studies
Valencia College
No Degree - Student Pilot
Orlando Flight Schol
High School Diploma -
Harmony High School