Jacob Harris
Sacramento,CA
Summary
Dynamic cybersecurity professional with a recent Bachelor’s degree, actively pursuing opportunities in cyber threat analysis. Proficient in network security, threat detection, and incident response, with hands-on experience using tools such as Wireshark, Splunk, and Kali Linux. Strong skills in vulnerability analysis and risk assessment developed through academic projects, demonstrating a commitment to continuous learning and problem-solving. Eager to tackle new challenges while delivering meaningful contributions that align with organizational goals and enhance team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pool Service Technician
Aqua Perfection Pool and Spa Services
03.2020 - 02.2021
- Proficiency in maintaining accurate records of all services performed on swimming pool service route for up to 30 customers weekly.
- Created detailed, accurate and legible water chemistry logs, preventive and corrective maintenance ledgers.
- Managed inventory of supplies, maintaining adequate stock levels while minimizing waste and unnecessary expenses.
- Completed and processed customer service and repair requests daily using internal business software program.
- Scheduled appointments for clients utilizing computerized appointment scheduling system.
- Inspected and serviced pumps, filters and chemical feed devices.
- Troubleshot and repaired vacuum filters, pumps and circulator's to keep pool operational and/or restore operations.
- Enhanced pool water quality by conducting regular chemical testing and adjusting levels as necessary.
- Demonstrated attention to detail when cleaning pool surfaces, skimmers, filters, pumps, and accessories for optimal performance.
- Maintained optimal equipment performance with routine inspections, repairs, and replacements.
- Utilized advanced troubleshooting skills to diagnose complex problems accurately before recommending appropriate solutions or repairs.
- Developed strong professional relationships with clients through clear communication channels regarding their needs and expectations.
- Streamlined scheduling process for improved time management and increased productivity during busy seasons.
- Educated clients on safe and proper pool care maintenance and operations resulting in reduced maintenance issues and longer-lasting equipment lifespan.
- Ability to work independently or as part of a team while providing excellent customer service.
- Assisted in training new technicians on company policies, procedures, best practices, and safety standards.
- Worked with a diverse population and various weather and ground conditions.
- Contributed positively to the company’s reputation by upholding high standards of professionalism, work ethic, and customer care.
- Demonstrated courtesy, respect, professionalism, open and clear communication to promote company values and increase customer retention.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Developed strong relationships with customers through personal attention and high-quality customer service.
- Provided prompt response to emergency situations such as leaks or malfunctioning equipment, preventing further damage or loss of use for clients’ pools.
- Continually expanded industry knowledge through attending relevant workshops, conferences, trade shows.
- Implemented proper safety compliance by ensuring chemicals and hazardous materials were handled appropriately.
- Maintained calm demeanor and professionally managed issues in busy, high stress, upset and angry customer situations.
- Inspected and serviced pumps, filters and chemical feed devices.
Pool/Spa Attendant
Coastal Softubs
06.2019 - 10.2019
- Delivered, installed, and cleaned soft tubs and hot tubs for up to 8 customer deliveries per week.
- Performed administrative tasks such as filing, data entry, and product inventory.
- Completed and processed customer repair requests using an internal business software program.
- Assembled furniture and spa accessories such as stairs, bars, shelves, tables, and chairs.
- Demonstrated courtesy, respect, professionalism, open and clear communication to promote company values and increase customer retention.
- Developed strong relationships with customers through personal attention and high-quality customer service.
- Answered phones promptly, courteously responding to customer inquiries.
- Coordinated closely with management to proactively address any issues or areas of concern that arose during daily operations.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
Sales Associate
Sage Pools
05.2018 - 08.2018
- Engaged with customers via social media channels and participated in off-site promotional sales events.
- Educated customers on pool and spa features, maintenance routines, and ownership benefits.
- Performed accurate pool water analysis, generated comprehensive reports, and delivered customized recommendations.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Greeted and assisted customers to locate in store products and merchandise.
- Utilized active listening techniques to identify customer needs and provided appropriate solutions.
- Gained strong product knowledge and clearly conveyed features and benefits to customers.
- Assisted customers with inquiries about pool/spa products, services, merchandise and pricing.
- Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Ordered merchandise, completed contracts, and arranged for delivery.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote merchandise.
- Restocked supplies and cleaned store.
Education
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Manchester, New Hampshire01-2025
Associate in Arts (A.A.) - General Studies
Ventura College
Ventura, CA05-2020
Skills
- Risk and Access Management
- Threat Detection and Incident Response
- Data Management & Analysis
- Security Policy & Regulatory Compliance
- Platforms: Windows OS, Mac OS, Linux, Unix, Ubuntu
- Networking: LAN / WAN Administration, TCP/IP, Ethernet, Routers, Firewalls, Switches, VPN, DHCP
- Security Vulnerability Assessment & Analysis
- SIEM for Security Monitoring
- Network Security & Configuration Management
- Customer Needs Assessment
- Platforms: PowerShell, Python, Java, C, C, and SQL
- Tools: MS Office Suite/365, Splunk, IDS/IPS, Tcpdump, Wireshark, SIEM, Kali Linux, Microsoft Azure, Active Directory
Certification
CompTIA Security+ Certification
Timeline
Pool Service Technician
Aqua Perfection Pool and Spa Services
03.2020 - 02.2021
Pool/Spa Attendant
Coastal Softubs
06.2019 - 10.2019
Sales Associate
Sage Pools
05.2018 - 08.2018
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Associate in Arts (A.A.) - General Studies
Ventura College