Jacob Harris
Scottsdale,AZ
Summary
Recently moved to Scottsdale this year and looking to start my career in Arizona.
I’m an experienced Inventory Specialist and Customer Service Representative excelling in problem solving, organization, and relationship building.
Overview
11
11
years of professional experience
Work History
Warehouse Inventory Specialist
Amazon
Euclid, OH
01.2021 - 12.2025
- Managed inventory levels for efficient stock and organization.
- Conducted regular audits to ensure accuracy of inventory needs.
- Maintained a clean and organized work space.
- Reviewed customer complaints and recalled items accordingly to bundle into pallets remove from inventory.
- Handled recieving shipments
Customer Service Representative
Harris Carpet Cleaning
Cleveland, OH
06.2015 - 12.2020
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted customers in scheduling carpet cleaning appointments, ensuring satisfaction with service options.
- Handled customer inquiries via phone and email, delivering accurate information about services offered.
- Resolved customer complaints promptly, enhancing overall client satisfaction and retention rates.
- Maintained detailed records of customer interactions, ensuring accurate follow-ups and service continuity.
- Closed sales on various different supplies via inbound and outbound phone calls.
Education
High School Diploma -
Cuyahoga Heights High School
Cuyahoga Heights, OH06.2015
Skills
- Customer service
- Shipping and Receiving
- Warehouse Organization
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Data collection
- Prioritization
- Filing
- Customer education
- Product sales
- Product and service solutions
- Coordination
- Sales expertise
- Order fulfillment
- Service upselling
- Product promotion
- Brand representation
- Sales closing
- Warehouse safety
- Order picking
- Pallet jack handling
- Packaging and labeling
- Stock replenishment
- Teamwork and collaboration
- Reliable and punctual
- Order picking and processing
Timeline
Warehouse Inventory Specialist
Amazon
01.2021 - 12.2025
Customer Service Representative
Harris Carpet Cleaning
06.2015 - 12.2020
High School Diploma -
Cuyahoga Heights High School