Jacob Hartinger
Vienna,WV
Summary
Motivated management professional with 15 years retail experience, versed in all aspects of running a successful retail store, including opening and closing procedures, merchandising, and recruiting.
Overview
15
15
years of professional experience
Work History
Team Member
Pet Supplies Plus
08.2008 - Current
- Kept work areas clean and organized promote efficiency.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly.
- Worked scheduled shifts and remained available to work during coworker absences and holidays.
- Worked different stations to provide optimal coverage and meet goals.
- Helped feed and water, as well as clean and maintain animals and enclosures.
- Traveled to work overnight to reset all planograms and move product to new locations at multiple PSP locations.
- Assisted in Grand Opening procedures when moving store locations.
Shift Supervisor
Pet Supplies Plus
09.2013 - 05.2014
- Same as above
- Completed store opening and closing procedures.
- Maintained accurate safe funds and balanced tills.
- Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business running smoothly.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped manage all grooming team members and ensured proper safety procedures are followed to keep all pets safe in our care
Assistant Manager
Pet Supplies Plus
05.2014 - 01.2015
- Same as above.
- Managed a team of 15 to 25.
- Brand new location. Built all shelves, completed all planograms, put out all stock, and complete all soft and grand opening procedures.
- Completed regular inventory counts to verify stock levels and address discrepancies.
- Conducted phone and in-person interviews to assess applicants to hire a full team of 20 to 25.
- Took new team members through the onboarding process and training.
Assistant Manager
Pet Supplies Plus
01.2015 - 03.2017
- Same as above.
Store Team Leader
Pet Supplies Plus
03.2017 - 04.2018
- Same as Above
- Brand new location. Lead the team to build all shelves, completed all planograms, put out all stock, and complete all soft and grand opening procedures.
- Managed a team of 15 to 20.
- Made weekly schedule and effectively managed payroll hours to hit weekly goal.
- Delegated tasks to team members and leaders to ensure all store procedures are followed and completed.
Assistant Team Leader
Pet Supplies Plus
03.2018 - Current
- Same as above.
Skills
- Store Management
- 15 years customer service
- Merchandise Promotion and Display
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Building Customer Loyalty
- Store Reset and Recovery
Timeline
Assistant Team Leader
Pet Supplies Plus
03.2018 - Current
Store Team Leader
Pet Supplies Plus
03.2017 - 04.2018
Assistant Manager
Pet Supplies Plus
01.2015 - 03.2017
Assistant Manager
Pet Supplies Plus
05.2014 - 01.2015
Shift Supervisor
Pet Supplies Plus
09.2013 - 05.2014
Team Member
Pet Supplies Plus
08.2008 - Current
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