Jacob Hartling
Enfield,CT
Summary
Developed strong customer service and financial transaction management skills in a high-volume banking environment. Demonstrated ability to handle cash, process transactions accurately, and resolve customer inquiries efficiently. Seeking to transition into a new field where these skills can drive positive outcomes and support organizational goals.
Overview
7
7
years of professional experience
Work History
Teller II/Better Banking Specialist
Westfield Bank
Feeding Hills MA & Bloomfield CT
12.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, and regulations to assist customers with their financial needs better.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Executed wire transfers, stop payments, and account transfers.
Director of Music
Diocese Of Springfield, MA
South Hadley, MA
06.2022 - Current
- Planned and scheduled rehearsals and performances and arranged details such as locations, accompanists, and instrumentalists.
- Led live music performances and rehearsals, directing musicians to achieve top-notch performances.
- Developed musicians' skills through focused rehearsals, ensuring high-quality performances.
- Managed budgets effectively, allocating resources to support various music department needs.
Customer Service Manager/Payroll Specialist
Big Y Foods
Enfield CT
01.2018 - 11.2024
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Monitored and analyzed customer service metrics, including checkout times, customer satisfaction scores, and issue resolution rates, to identify areas for improvement to implement corrective actions.
- Handled escalated customer inquiries and complaints and demonstrated empathy and problem-solving skills to resolve problems satisfactorily.
- Monitored, directed, and prioritized all store front-end activities in a fast-paced, high-volume-traffic retail environment while providing world-class customer Service to customers daily.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Bachelor of Arts - History & Secondary Education
College of Our Lady of The Elms
Chicopee MA05-2024
Skills
- Exceptional customer service
- Data processing
- Interpersonal relationships
- Microsoft outlook, word, and Excel
- Payroll processing
- Branch operations
- Team building and leadership
Timeline
Teller II/Better Banking Specialist
Westfield Bank
12.2024 - Current
Director of Music
Diocese Of Springfield, MA
06.2022 - Current
Customer Service Manager/Payroll Specialist
Big Y Foods
01.2018 - 11.2024
Bachelor of Arts - History & Secondary Education
College of Our Lady of The Elms
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