Jacob Hatch
Boise,ID
Summary
Extensive experience in customer service and business software, with a strong focus on team cohesion and leadership. Proven ability to manage and participate in customer service and technical support roles, enhancing team performance. Certified in Samsung smartphones and Applecare, with over three years of experience using Quickbooks and Salesforce. Expertise in both managerial and service-oriented functions, contributing to operational success.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Battery Specialist
Interstate Batteries
Meridian, Idaho
06.2025 - Current
- Resolved customer inquiries and issues to uphold service excellence.
- Trained new employees on company policies, sales techniques, and customer service standards.
- Conducted quality testing and servicing of products to evaluate strengths and weaknesses.
- Performed inventory counts and logged data accurately.
- Created and processed customer orders efficiently.
- Provided training on effective sales strategies and exceptional customer service practices.
- Executed quality assessments on products to identify advantages and limitations.
- Maintained precise inventory records through systematic counting and logging.
Store Manager
Batteries Plus
Meridian, Idaho
08.2023 - 06.2025
- Implemented staff training programs to elevate team performance and customer service skills.
- Monitored sales trends and adjusted inventory levels to ensure optimal product availability using Salesforce.
- Managed vendor relationships to secure competitive pricing and reliable product availability.
- Developed visual merchandising strategies that increased customer attraction and foot traffic.
- Evaluated employee performance and delivered constructive feedback for enhancement.
- Serviced and repaired iPhone and Samsung smartphones, applying certification techniques from respective companies.
- Reviewed and updated employee information, time clock entries, and payroll through QuickBooks software.
Associate
Batteries Plus
Boise, ID
07.2022 - 08.2023
- Managed inventory levels to ensure product availability and minimize stockouts.
- Executed data entry tasks accurately to maintain current product information in Salesforce and Point of Sale Systems.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Developed customer relationships by delivering exceptional service.
- Stocked shelves with merchandise and maintained organized product displays.
Crew Member / Night shift store lead
Popeyes® Louisana Kitchen
Boise, ID
05.2021 - 07.2022
- Assembled orders and ensured timely delivery to customers for optimal service efficiency.
- Maintained cleanliness of kitchen equipment to uphold safety and sanitation standards.
- Contributed to inventory management by restocking supplies and minimizing waste.
- Handled customer complaints professionally, ensuring satisfactory resolutions for enhanced guest experiences.
- Supported team members through cross-training to improve overall service effectiveness.
Education
High School Diploma -
Centennial High School
Boise, ID05-2022
Skills
- Customer relationship management
- Inventory management and visual merchandising
- Sales strategy and development
- Proficiency and experience using Microsoft 365, with an emphasis on Word and Excel
- Use of point of sale systems
- High proficiency in the use of both Salesforce and QuickBooks software, using both for over three years
- Computer hardware knowledge from building my own personal computer
- Highly Knowledgeable with both hardware and software of Apple and Samsung Smartphones
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
AppleCare Service Technician - Apple Inc, issued November 2024
Timeline
Battery Specialist
Interstate Batteries
06.2025 - Current
Store Manager
Batteries Plus
08.2023 - 06.2025
Associate
Batteries Plus
07.2022 - 08.2023
Crew Member / Night shift store lead
Popeyes® Louisana Kitchen
05.2021 - 07.2022
High School Diploma -
Centennial High School