Jacob Heidecker
Johnston,IA
Summary
Accomplished Store Director at Maverik Adventure's First Stop, adept in strategic planning and team development. Elevated operational performance and sales goals through innovative strategies, achieving significant growth. Expert in recruitment and fostering a motivating culture, ensuring superior customer service and efficiency. Skilled in business expansion and profitability, showcasing leadership and business acumen.
Overview
11
11
years of professional experience
Work History
Store Director
Maverik Adventure's First Stop
Des Moines, IA
03.2018 - Current
- Maintained a high level of customer service standards across all departments in the store.
- Monitored daily operations and staff performance, providing coaching and guidance when necessary.
- Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
- Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
- Implemented strategies to reduce shrinkage losses due to theft or mismanagement of inventory.
- Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
- Resolved customer complaints quickly and efficiently while upholding corporate values.
- Identified potential opportunities for growth within the store and developed plans to capitalize on them.
- Analyzed data from various sources such as sales reports, customer feedback surveys., in order to make informed decisions about product selection and pricing.
- Provided leadership during periods of change by communicating effectively with employees about changes in policy or procedure.
- Collaborated with other stores in the chain on best practices for increasing efficiency throughout the organization.
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Established store tactics and strategies to achieve operational performance and sales goals.
Owner
Jake's Lawn Service
Johnston, Iowa
05.2014 - 12.2017
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Developed strategic plans to increase profitability and efficiency.
- Maintained relationships with existing clients by providing superior customer service.
- Set pricing structures according to market analytics and emerging trends.
Education
Finance
University of Iowa
Iowa City, IA05-2021
Skills
- Strategic planning
- Business development
- Team development
- Payroll management
- Culture development
- Recruitment and hiring
- Performance metrics evaluation
- Employee supervision and motivation
Timeline
Store Director
Maverik Adventure's First Stop
03.2018 - Current
Owner
Jake's Lawn Service
05.2014 - 12.2017
Finance
University of Iowa