Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Heinz

Bonita,California

Summary

Proven track record in enhancing customer satisfaction and workplace efficiency, notably at Planet Fitness, where I mastered CRM systems and led team performance improvements. Skilled in heavy lifting and maintaining cleanliness, my friendly demeanor and ability to learn rapidly have consistently contributed to achieving and surpassing sales goals.

Diligent Day Stocker organized in handling materials, counting stock and distributing items. Flexes smoothly between different back-end and customer-facing requirements. Learns quickly, manages time well and stays calm under pressure.

Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

4
4
years of professional experience

Work History

Daystocker

Vons
10.2023 - Current
  • Unloaded arriving product stock and moved to store display areas.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Assisted in achieving sales goals through thoughtful merchandise placement strategies based on consumer trends and preferences.

Marina Dock Hand

Campland on the Bay
08.2023 - 10.2023
  • Provided prompt response to emergencies, ensuring the safety of all marina patrons.
  • Performed minor repairs on docks, walkways, lighting fixtures, and other infrastructure elements as needed.
  • Maintained accurate records of dock usage, reservations, and billing information.
  • Utilized marine radio systems to communicate with vessels entering or exiting the marina effectively.
  • Assisted in coordinating special events at the marina to foster community engagement.

Front Desk Worker

Chula Vista Golf Course
06.2023 - 08.2023
  • Resolved guest concerns efficiently, contributing to increased customer satisfaction scores.
  • Contributed to a positive workplace environment by fostering strong relationships with colleagues from various departments.
  • Maintained accurate records of guest information, ensuring smooth communication between departments.
  • Assisted guests in booking reservations, resulting in increased occupancy rates and revenue generation.
  • Managed a high volume of incoming calls, directing callers to appropriate personnel or assisting with their needs.

Customer Service Member

Planet Fitness
05.2021 - 06.2023
  • Streamlined customer support processes for increased efficiency and faster resolution times.
  • Mastered multiple CRM systems to efficiently manage customer information, track interactions, and document resolutions.
  • Actively contributed ideas during brainstorming sessions aimed at enhancing team performance levels.
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues effectively.
  • Conducted root cause analysis of recurring issues to identify trends and recommend process improvements for long-term resolutions.
  • Enhanced team performance with regular training sessions on product knowledge and customer service skills.
  • Served as a mentor to new hires, providing guidance on company policies, procedures, and best practices for effective customer service delivery.

General Labor Worker

Centerpoint Construction
06.2020 - 11.2020
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful project outcomes by following instructions from supervisors and adapting to changing priorities.
  • Increased worksite efficiency by organizing and maintaining a clean work area.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Utilized hand tools effectively for various general labor tasks, ensuring high-quality results.
  • Supported team members in completing complex tasks, resulting in improved overall performance.
  • Efficiently completed manual labor tasks under varying weather conditions while maintaining a safe environment for coworkers.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Prepared construction sites by removing debris or obstacles, enabling efficient workspace setup for new projects.
  • Collaborated with diverse teams on various projects, demonstrating adaptability and strong communication skills.
  • Reduced workplace accidents by strictly adhering to safety protocols and procedures.
  • Assisted in the assembly of structures or equipment, contributing to efficient project delivery.
  • Maintained and repaired facilities, equipment, and tools.
  • Operated heavy machinery safely, minimizing potential hazards on the job site.
  • Participated in routine maintenance activities for tools and equipment, prolonging their lifespan and functionality.
  • Performed quality control checks on finished products to ensure adherence to company standards before shipping them out for delivery.

Education

High School Diploma -

Bonita Vista High School
751 Otay Lakes Rd, Chula Vista, CA 91913
06.2020

Skills

  • Loading and unloading
  • Workplace Cleanliness
  • Order Picking
  • Shelf Stocking
  • Heavy Lifting
  • Efficient organization
  • Merchandise Display
  • Product placement
  • [Type] sales techniques
  • Display set up
  • Positive Attitude
  • Willing to Learn
  • Friendly and Personable
  • Customer Service

Timeline

Daystocker

Vons
10.2023 - Current

Marina Dock Hand

Campland on the Bay
08.2023 - 10.2023

Front Desk Worker

Chula Vista Golf Course
06.2023 - 08.2023

Customer Service Member

Planet Fitness
05.2021 - 06.2023

General Labor Worker

Centerpoint Construction
06.2020 - 11.2020

High School Diploma -

Bonita Vista High School
Jacob Heinz