Jacob Heltman
Knoxville,United States
Summary
Diligent and results-driven professional with extensive experience in metal fabrication, logistics, customer service, and retail operations. Proven ability to operate heavy machinery, manage inventory effectively, and deliver exceptional customer service that enhances client satisfaction. Strong work ethic complemented by meticulous attention to detail and a steadfast commitment to efficiency, accuracy, and workplace safety. Prepared to leverage a diverse skill set to contribute positively in dynamic environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Brown Squirrel Furniture
07.2025 - Current
- Operated forklifts to transport materials efficiently within warehouse environment.
- Maintained accurate inventory records using warehouse management systems.
- Assisted in loading and unloading shipments, ensuring safety protocols were followed.
- Collaborated with team members to optimize workflow and meet daily targets.
Metal Worker
Metal Supermarkets
05.2024 - 01.2025
- Collaborated with team members to streamline fabrication processes and reduce lead times.
- Inspected finished products for quality assurance, identifying defects and implementing corrective actions.
- Collaborated with team members to complete complex custom metalwork projects, ensuring client satisfaction.
Forklift Operator
Fresenius Medical Care
12.2023 - 03.2024
- Transported and loaded 1,400-pound pallets of saline bags onto semi-truck trailers. Ensured accuracy in documentation and verification of shipments. Conducted thorough inspections to confirm product integrity and compliance with safety standards.
Delivery Driver
DoorDash
06.2023 - 12.2023
- Managed time effectively to ensure timely deliveries across diverse neighborhoods.
- Maintained accurate records of deliveries and customer interactions using mobile applications.
- Monitored vehicle condition regularly, ensuring compliance with maintenance schedules for safety.
Order Selector
Kendell Electric
12.2022 - 06.2023
- Utilized barcode scanners to accurately select and organize electrical components for quality control. Operated forklifts and material-handling equipment to transport conduit and other supplies.
Cashier
Speedway LLC
02.2022 - 03.2022
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
Customer Service Representative
Sitel
09.2020 - 03.2022
- Resolved customer inquiries efficiently, ensuring high satisfaction levels through effective communication.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Crew Trainer
McDonald's
05.2020 - 07.2020
- Trained new employees on operational procedures and customer service standards.
- Monitored team performance to ensure adherence to quality and safety protocols.
- Provided feedback and coaching to team members, fostering a collaborative environment.
Stocker
Walmart
08.2019 - 11.2019
- Maintained cleanliness and safety standards in storage areas, enhancing overall operational efficiency.
- Monitored product expiration dates, ensuring compliance with quality control standards and reducing waste.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Mover
Bill Cox Furniture
07.2018 - 10.2018
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 250 lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
Contractor
Skyco Staffing
02.2018 - 04.2018
Team Member/Cashier
Burger King
07.2017 - 10.2017
Crew Member/Cashier
McDonald's
01.2015 - 08.2017
Education
GED - Social Studies
Tennessee Volunteer Challenge Academy
Nashville, TN01.2018
Skills
- Forklift operation
- Metal fabrication
- Power tool proficiency (grinders, drills, saws)
- Sales assistance
- Conflict resolution
- Customer Service
- Point-of-sale systems
- Order fulfillment
- Stock organization
- Warehouse operations
- Strong analytical skills
- Customer Service
Certification
- Certified Forklift Operator, Fresenius Medical Care - Certified December, 2024.
LANGUAGES
German
Spanish
Timeline
Warehouse Associate
Brown Squirrel Furniture
07.2025 - Current
Metal Worker
Metal Supermarkets
05.2024 - 01.2025
Forklift Operator
Fresenius Medical Care
12.2023 - 03.2024
Delivery Driver
DoorDash
06.2023 - 12.2023
Order Selector
Kendell Electric
12.2022 - 06.2023
Cashier
Speedway LLC
02.2022 - 03.2022
Customer Service Representative
Sitel
09.2020 - 03.2022
Crew Trainer
McDonald's
05.2020 - 07.2020
Stocker
Walmart
08.2019 - 11.2019
Mover
Bill Cox Furniture
07.2018 - 10.2018
Contractor
Skyco Staffing
02.2018 - 04.2018
Team Member/Cashier
Burger King
07.2017 - 10.2017
Crew Member/Cashier
McDonald's
01.2015 - 08.2017
GED - Social Studies
Tennessee Volunteer Challenge Academy
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