Jacob Hendrick
Marietta,GA
Summary
I am a motivated and customer-focused professional with over a year of remote customer service experience. I am seeking an opportunity with CarMax where I can apply my communication skills, problem-solving abilities, and dedication to creating positive customer experiences. I take pride in providing clear and empathetic support, and I am excited to contribute to CarMax’s reputation for integrity, transparency, and exceptional service while growing within the company.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in this remote role.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Chick-fil-A
01.2024 - 07.2025
- Provided exceptional customer support via phone, email, and live chat, resolving inquiries related to orders, menu items, mobile app, and delivery services.
- Delivered courteous and empathetic service consistent with Chick-fil-A’s hospitality standards, ensuring a positive guest experience with every interaction.
- Handled high call volumes efficiently while maintaining accuracy and professionalism in a fast-paced environment.
- Assisted customers with troubleshooting mobile app issues, including payment processing, account access, and rewards program support.
- Processed refunds, adjustments, and escalations in compliance with company policies.
- Collaborated with team leads and supervisors to identify recurring issues and improve customer service processes.
- Consistently met or exceeded performance metrics, including call resolution time, customer satisfaction scores, and quality assurance standards.
- Adapted to remote work technologies and scheduling, demonstrating strong self-management and communication skills.
Education
High school diploma -
Georgia Connections Academy
Duluth, GA01.2024
Skills
- The First Top Key Skill: Being focused
- One example of this was when I was in Allatoona They would give us many different projects and assignments, and I would focus on each until I completed every single one
- The Second Top Key Skill: is diligence
- I participated in JROTC and learned many important skills from that course
- One skill is diligence, which allows me to do tasks or jobs without question
- Another skill I learned from JROTC is teamwork, allowing me to work with my fellow cadets and finish the job
- I have also learned the skill of respect
- This skill allows me to follow and work effectively with my co-workers and superiors at my previous job
- Respect also allows me to treat the customers well and not let my ego or feelings take over and possibly annoy them because of a statement they made
- I have also gained experience working as a package handler at FedEx where I gained my skills at working hard in a warehouse
- I have also gained experience working on cars, engines, and other mechanical devices through work with my dad and uncle
- Customer service
- Active listening
- Critical thinking
Timeline
Customer Service Representative
Chick-fil-A
01.2024 - 07.2025
High school diploma -
Georgia Connections Academy