Jacob Hendricks
Bardstown,KY
Summary
Dedicated Oil and Tire Technician at Walmart with expertise in tire installation and vehicle repair. Enhanced customer satisfaction through efficient service and active listening, achieving high trust levels. Proven ability to manage high-stress situations while maintaining professionalism, ensuring safety and compliance in all operations.
Overview
2021
2021
years of professional experience
Work History
Oil and Tire Technician
Walmart
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Analyzed customer needs to recommend suitable tires for personalized requirements.
- Maximized efficiency by coordinating changing and rotating of tires.
- Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
- Sourced tires to meet customer quality and budget needs.
- Verified vehicle safety by testing batteries, performing oil changes and inspecting fluid levels.
- Prioritized safety through proper disposal of hazardous materials and adherence to company protocols.
- Reduced wait times for customers, streamlining tire rotation process.
- Achieved high levels of customer trust, offering detailed explanations of maintenance procedures and recommendations.
- Assisted team by keeping shop tidy, clean, and free of safety hazards.
- Identified problems and replaced worn tires on variety of vehicles.
- Educated customers about tire maintenance, repair and replacement.
- Inflated tires to recommended pressure levels for tire and vehicle size.
Customer Service Representative
Walmart
05.2018 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
Aviation Maintenance - Aviation Maintenance
Somerset Community, And Technical College
Somerset05.2025
Skills
- Tire installation
- Tire mounting
- Tire balancing
- Wheel balancing
- Facility cleaning
- Oil changes
- Fluid checks
- Torque wrench operation
- Brake system service
- Vehicle repair
- Multitasking
- Active listening
Timeline
Customer Service Representative
Walmart
05.2018 - 05.2020
Oil and Tire Technician
Walmart
Aviation Maintenance - Aviation Maintenance
Somerset Community, And Technical College
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