Jake Hensel
Kirkwood,Pennsylvania
Summary
Dedicated professional with a strong work ethic and exceptional customer service skills, previously at Jessies Gardens LLC. Proven ability to enhance client satisfaction through high-quality landscaping services and effective communication. Proficient in using hand tools and maintaining safety standards, consistently exceeding performance goals while adapting to changing work environments. Willing and eager to learn new trades.
Overview
3
3
years of professional experience
Work History
Landscaper
Jessies Gardens LLC
06.2024 - 12.2025
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
- Conducted regular site visits to monitor progress on ongoing projects ensuring adherence to established timelines.
- Assisted clients in selecting appropriate plants based on climate conditions, soil types, and desired aesthetics.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
- Maintained gardening tools by replacing blades and fluids.
Garage/Overhead Door Installer
Smoker Door Sales
03.2025 - 04.2025
- Troubleshot and repaired malfunctioning or misaligned overhead door systems, ensuring smooth operation for clients.
- Maintained a safe working environment through diligent adherence to OSHA regulations and company safety policies.
- Implemented preventative maintenance measures for clients'' overhead door systems, reducing the frequency of costly repairs and service calls.
- Reduced callbacks by thoroughly inspecting and testing installed overhead doors for optimal functionality.
- Ensured safety compliance by adhering to industry standards during all phases of the installation process.
- Established strong relationships with customers, fostering trust and confidence in our services for repeat business opportunities.
- Exceeded client expectations by delivering high-quality workmanship and maintaining a clean worksite throughout the installation process.
- Increased efficiency by accurately measuring, cutting, and assembling materials according to project specifications.
- Contributed towards positive company reputation through exceptional work ethic, punctuality, and dedication to the completion of projects on schedule.
- Provided excellent customer service while addressing questions or concerns regarding overhead door installations or repairs.
- Installed door frames, steel rolling curtains or electric door openers using power tools, hand tools and electronic test equipment.
Production Associate
Flowers Foods
01.2025 - 03.2025
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Prepared materials for assembly work to keep workflows running smoothly.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
Boat Dock Attendant
Muddy Run Park
07.2022 - 10.2023
- Reported operations and equipment problems to supervisor for prompt handling.
- Attended to receiving area continuously to offer immediate assistance.
- Monitored arrivals and departure of service contractors and building repair and maintenance contractors through logs.
- Registered deliveries and packages from postal service, UPS, DHL and FedEx.
- Followed safety precautions while lifting and moving loads.
- Provided exceptional customer service to boat owners, addressing concerns promptly and resolving issues efficiently.
- Supported special events held at the dock facility by providing additional staffing, coordinating logistics, and ensuring all guest needs were met promptly and professionally.
- Served as an effective liaison between boat owners/operators and marina management, fostering an atmosphere of open communication and addressing concerns in a timely manner.
- Prepared accurate reports detailing daily activities at the dock for management review and analysis.
- Contributed to a significant reduction in accidents through diligent adherence to safety regulations and constant situational awareness on the job site.
- Monitored and maintained organized work space, confirming efficient operations.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
- Worked the register and did the books/cleaned the money out and took it where it needed to go.
Education
GED -
Solanco High School
Quarryville, PA12.2024
Skills
- Strong work ethic
- Heavy lifting
- Flexible and adaptable
- Using hand tools
- Customer service
Timeline
Garage/Overhead Door Installer
Smoker Door Sales
03.2025 - 04.2025
Production Associate
Flowers Foods
01.2025 - 03.2025
Landscaper
Jessies Gardens LLC
06.2024 - 12.2025
Boat Dock Attendant
Muddy Run Park
07.2022 - 10.2023
GED -
Solanco High School
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