Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacob Hensley

Bucyrus,OH

Summary

Dedicated Heavy Vehicle Operator with proven expertise at HENSLEY TOWING, recognized for enhancing customer satisfaction through exceptional service and effective accident prevention strategies. Skilled in flatbed truck operations and vehicle recovery, I consistently foster positive client interactions, ensuring safe and efficient towing solutions while maintaining a professional demeanor.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Heavy Vehicle Operator

HENSLEY TOWING
10.2023 - 05.2025
  • Enhanced customer satisfaction by providing timely and efficient towing services.
  • Operated various types of tow trucks, including flatbeds, wheel lifts, and heavy-duty wreckers, to accommodate diverse towing needs.
  • Applied advanced knowledge of GPS systems to plan routes effectively according to varying traffic patterns.
  • Safely transported vehicles to designated locations, ensuring minimal damage and prompt delivery.
  • Conducted thorough pre-trip inspections to ensure safe operation of tow truck equipment and minimize potential issues on the road.

Tow Truck Operator

HENSLEY TOWING
01.2016 - 05.2025
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
  • Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
  • Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
  • Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
  • Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
  • Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.
  • Fastened chains, straps, covers, and binders to secure load during transit.

Education

High School Diploma -

BUCYRUS CITY SCHOOLS
900 W PERRY ST BUCYRUS OHIO 44820
05-2019

Skills

  • Safe driving practices
  • Accident prevention strategies
  • Fuel-efficient driving
  • CUSTOMER SERVICE
  • Flatbed truck expertise
  • Recovering vehicles
  • Assisting customers
  • Vehicle inspect
  • Load securement
  • Machinery transportation

Certification

CLASS A CDL

Timeline

Heavy Vehicle Operator

HENSLEY TOWING
10.2023 - 05.2025

Tow Truck Operator

HENSLEY TOWING
01.2016 - 05.2025

High School Diploma -

BUCYRUS CITY SCHOOLS

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Jacob Hensley