Jacob Heppner
PO Box 92403 Anchorage
Summary
Dynamic and results-driven professional with extensive experience in snow removal and heavy equipment operation at Alaska Power Plowing. Proven ability to enhance public safety through effective ice control measures and adaptive decision-making. Recognized for establishing trust with clients and consistently delivering exceptional service under challenging conditions.
Overview
32
32
years of professional experience
Work History
Snow Plow Operator
Self-employed Alaska Power Plowing
10.2009 - Current
- Applied salt or chemical solutions to surfaces as preventive measure against snow and ice buildup.
- Logged activities, maintenance issues and hours worked for supervisors.
- Reduced accidents on icy roads by skillfully applying de-icing materials like salt or sand when necessary.
- Upheld safety standards for working in wet, cold and windy conditions.
- Worked in parking lots, roads and driveways to handle needs of businesses and residential customers.
- Established trust amongst clients due to punctual response times following each request received.
Laboror
Hillside Excavating
06.2024 - 03.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Cleaned and maintained tools, equipment and worksites.
Mail Handler
United States Postal Service, USPS
12.2022 - 06.2024
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
- Processed incoming and outgoing mail in accordance with postal regulations.
Bartender
Buckaroo Club
04.2014 - 07.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender
Galcier Brewhouse
04.2013 - 08.2014
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bartender, Server and Line Cook
Hotel Captain Cook
05.1993 - 05.2013
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
East High School
Anchorage, AK05-1993
Skills
- Heavy equipment operation
- Ice control measures
- Snow removal expertise
- Public safety awareness
- Adaptive decision making
- Emergency response readiness
Timeline
Laboror
Hillside Excavating
06.2024 - 03.2025
Mail Handler
United States Postal Service, USPS
12.2022 - 06.2024
Bartender
Buckaroo Club
04.2014 - 07.2022
Bartender
Galcier Brewhouse
04.2013 - 08.2014
Snow Plow Operator
Self-employed Alaska Power Plowing
10.2009 - Current
Bartender, Server and Line Cook
Hotel Captain Cook
05.1993 - 05.2013
High School Diploma -
East High School
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