Jacob Hernandez
Hammonton
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced customer service agent.
I have worked for many places serving customers and their needs. I used to work for multiple fast food franchises and then eventually progressed into working in the back room at a war. I am great at customer service, I know how to approach people in a friendly and inviting way. I love the consistency of a steady schedule and appreciate my work environment with enthusiasm. If I have the option to come in on my day off, I definitely will. I have an ongoing desire to further my education towards whatever I attempt to apply for. I have a great talent of enduring information in order to teach the next person coming in. I believe in team work and believe that everyone should be respected.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Walmart Stocking
Walmart
Hammonton
02.2022 - 05.2025
- Identified needs of customers promptly and efficiently.
- Completed routine maintenance and repair.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Walmart Cart Pusher
Walmart
Hammonton
02.2022 - 09.2022
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Used digital database to keep records of units and stock moved.
- Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
McDonald's Cashier
McDonald's
Egg Harbor
11.2021 - 01.2022
- Maintained work area and kept cash drawer organized.
- Resolved customer complaints professionally in accordance with company policy.
- Trained new team members in cash register operation, stock procedures, and customer services.
Walmart Stocking
Walmart
Hammonton
12.2020 - 01.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed household errands and other essential duties.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
McDonald's Cashier
McDonald's
Egg Harbor
04.2020 - 12.2021
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Ensured compliance with all safety regulations within the store environment.
- Assisted customers over the phone regarding store operations, product information and order placement.
Dunkin Donuts
Dunkin donuts
Hammonton
05.2019 - 11.2019
- Register/cashier
- Customer service, restaurant host
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
McDonald's Register/Kitchen Hand/Customer Service Cashier
McDonald's
Hammonton
01.2016 - 09.2018
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Stocked shelves with food supplies, such as canned goods and dry ingredients.
- Prevented spoilage or cross-contamination by storing food in designated containers and areas.
- Maintained cleanliness and hygiene in the kitchen, including washing dishes and utensils.
- Stocked cupboards and refrigerators and tended salad bars and buffet meals.
- Restocked pantry with nonperishable food items to prevent stock from running low.
Education
High School Diploma -
Cedar Creek High School
Egg Harbor, NJ06-2016
Skills
- Customer service
- Inventory management
- Cash handling
- Stock replenishment
- Respectful and instantly becomes an addition to the team
- Always Willing to step further into what I learn
- My job will always be an obligation due to my willingness to work hard
- I am very understanding of a customer or patient in difficult situations without conflict
- I intended to learn and apply those efforts to my work everyday that i clock in
- I respect everyone's boundaries
- And believe work should be the main topic of discussion
Timeline
Walmart Stocking
Walmart
02.2022 - 05.2025
Walmart Cart Pusher
Walmart
02.2022 - 09.2022
McDonald's Cashier
McDonald's
11.2021 - 01.2022
Walmart Stocking
Walmart
12.2020 - 01.2022
McDonald's Cashier
McDonald's
04.2020 - 12.2021
Dunkin Donuts
Dunkin donuts
05.2019 - 11.2019
McDonald's Register/Kitchen Hand/Customer Service Cashier
McDonald's
01.2016 - 09.2018
High School Diploma -
Cedar Creek High School