Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Hernandez

Milwaukee,WI

Summary

Recognized for empathetic communication, ensuring client satisfaction during high-pressure situations.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

9
9
years of professional experience

Work History

Roadside Technician

Lone Star Roadside
07.2025 - Current
  • Improved roadside assistance response times by efficiently prioritizing and dispatching service requests.
  • Streamlined inventory management processes by accurately tracking and replenishing stock levels of essential tools and equipment.
  • Contributed to company''s reputation for outstanding customer service through attentive listening and empathetic communication with distressed clients.
  • Ensured safety of both customers and fellow technicians by adhering to strict safety protocols during each service call.

Restaurant Manager

Buona Beef Restaurant
04.2020 - 08.2025
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Security Supervisor

Securitas Security Services
01.2017 - 08.2020
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Prepared and submitted reports to keep management informed of security activities and developments.

Assistant Manager

Pizza Hut
08.2016 - 02.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

High School Diploma -

Chicago HS
Chicago Heights

Skills

  • Engine repair
  • Tool and equipment operation
  • Tire changing
  • Mechanical troubleshooting
  • Roadside customer service
  • Teamwork and collaboration
  • Hardworking and dedicated
  • Customer service
  • Willing to learn
  • Defensive tactics training

Timeline

Roadside Technician

Lone Star Roadside
07.2025 - Current

Restaurant Manager

Buona Beef Restaurant
04.2020 - 08.2025

Security Supervisor

Securitas Security Services
01.2017 - 08.2020

Assistant Manager

Pizza Hut
08.2016 - 02.2020

High School Diploma -

Chicago HS

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Jacob Hernandez