Jacob Herring
San Luis Obispo,CA
Summary
Proven Retail Sales Associate at Goodwill Store, adept in customer engagement and cash handling, enhanced shopping experiences through meticulous organization and proactive service. Collaborated effectively, ensuring smooth operations and high customer satisfaction. Demonstrated reliability and punctuality, contributing to a significant improvement in store efficiency and customer service standards.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Goodwill Store
01.2022 - 05.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Food Preparation Specialist
Panera Bread
01.2021 - 01.2022
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Measured, mixed, and cooked ingredients following directions and nutritional restrictions.
- Transferred supplies and equipment between storage and work areas to support food preparation.
- Guaranteed customer satisfaction by quickly delivering orders.
- Collaborated with team members to ensure smooth operations during peak hours, resulting in minimal wait times for customers.
- Consistently met deadlines for large catering orders while maintaining attention to detail and quality standards.
- Managed multiple tasks simultaneously while maintaining focus on priorities during busy shifts, ensuring timely completion of all duties.
- Enhanced customer satisfaction by preparing high-quality food in adherence to dietary restrictions and preferences.
Grocery Stocker
Lowe's Foods
10.2020 - 01.2021
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Answered customer questions and provided detailed product information.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
- Facilitated timely product rotation, ensuring freshness and minimizing waste.
- Checked aisles for spills to complete quick clean-up.
- Greeted customers and directed to requested products.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Expedited the receiving process of new shipment arrivals through efficient unloading, sorting, and staging tasks.
Education
High School Diploma -
Connections Academy
Online05.2021
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Cash Handling
- Customer Assistance
- Customer Engagement
- Retail Sales
- Reliability and punctuality
- Cash Register Operation
- Stocking and Receiving
Timeline
Retail Sales Associate
Goodwill Store
01.2022 - 05.2023
Food Preparation Specialist
Panera Bread
01.2021 - 01.2022
Grocery Stocker
Lowe's Foods
10.2020 - 01.2021
High School Diploma -
Connections Academy