Jacob Hicks
Sales, driver, construction, landscape
Tucson,AZ
Summary
Dynamic customer service professional with a goal-oriented mindset, leveraging strong negotiation skills and product knowledge from Circle K Corp. Proven track record in enhancing customer satisfaction and identifying process improvements. Proficient in Microsoft Excel, with a commitment to delivering exceptional results and fostering collaborative team environments.
Overview
28
28
years of professional experience
Work History
CSR, Sales
Circle K Corp
04.2023 - 02.2026
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
- Collaborated with team members to exceed sales targets and achieve company goals.
- Provided personalized product recommendations based on customers'' needs and preferences.
Head Cook
Bruegger's Bagels
07.2021 - 09.2023
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Devised seasonal menus using fresh, local ingredients for an ever-changing culinary experience for patrons.
- Collaborated with dining room staff to ensure seamless communication between front-and back-of-house operations.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
Firefighter/ EMS
Marion Fire Department
06.1998 - 09.2014
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
Education
High School Diploma - Social Sciences
06-1998
Skills
Empathy and patience
Strong negotiation skills
Data entry proficiency
Product knowledge expertise
Goal-oriented mindset
Microsoft Excel
Customer service
Time management
Timeline
CSR, Sales - Circle K Corp
04.2023 - 02.2026
Head Cook - Bruegger's Bagels
07.2021 - 09.2023
Firefighter/ EMS - Marion Fire Department
06.1998 - 09.2014
Webster Schroeder High - High School Diploma, Social Sciences