Jacob Higgins
Dedham,MA
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
8
8
years of professional experience
Work History
Store Manager
Vuori
Dedham, MA
08.2024 - Current
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Formed and sustained strategic relationships with customers.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Updated and maintained store signage and displays.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained accurate records of employee performance reviews.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting relationships.
Assistant Manager
Vuori
Dedham, MA
12.2023 - 08.2024
- Delegated work to staff, setting priorities and goals.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created and managed budgets for travel, training, and team-building activities.
- Supervised daily operations including scheduling shifts, assigning duties.
Assistant Manager
American Giant
Dedham, MA
03.2022 - 12.2023
- Assisted customers with product selection based on their individual needs.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Analyzed sales data to identify trends and adjust stocking levels accordingly.
- Answered store and merchandise questions and led customers to wanted items.
- Provided guidance and leadership to store team members.
Key Holder Supervisor
H&M Hennes & Mauritz
Boston, MA
08.2020 - 03.2022
- Supported the Store Manager in daily operations activities as needed.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Tracked sales data to ensure accurate inventory levels.
- Partnered with store leadership team to learn and understand management processes and reports.
Sales Associate
Nike
Boston, MA
07.2017 - 02.2020
- Upsold additional items based on customer interests and needs.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Some College (No Degree) - Psychology
University of Massachusetts, Boston
Boston, MASkills
- Hourly shift management
- Store operations oversight
- Operational budgeting
- Personnel development
- Promotional planning
- MS office proficient
Timeline
Store Manager
Vuori
08.2024 - Current
Assistant Manager
Vuori
12.2023 - 08.2024
Assistant Manager
American Giant
03.2022 - 12.2023
Key Holder Supervisor
H&M Hennes & Mauritz
08.2020 - 03.2022
Sales Associate
Nike
07.2017 - 02.2020
Some College (No Degree) - Psychology
University of Massachusetts, Boston