Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jacob Higgins

Whitewright,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Coaching Assistant

Sherman ISD
07.2024 - Current
  • Promoted stretching, mobility work, and proper form to help athletes safely build strength.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.

Customer Service Manager

Hobby Lobby
03.2022 - 12.2024
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Education

High School Diploma -

Tom Bean
Tom Bean, TX
05-2023

Skills

  • Staff management
  • Excellent time management skills
  • Inter-department collaboration
  • Team building and leadership
  • Customer relations

Interests

  • Fundraising Events
  • Sustainable Tech Innovations
  • Web Development and Design

Timeline

Coaching Assistant

Sherman ISD
07.2024 - Current

Customer Service Manager

Hobby Lobby
03.2022 - 12.2024

High School Diploma -

Tom Bean

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Jacob Higgins