Hi, I’m
Jacob Hirsch
Oakland,CA
Summary
Highly-motivated person with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Very kind, outgoing, accepting and eager to go above and beyond. Friendly, able to maintain calm and even-tempered in stressful situations.
Overview
8
years of professional experience
Work History
San Francisco 49ersSanta Clara, CA
Sales Representative
04.2024 - Current
Job overview
- Settle the accounts of season ticket holders as well as the accounts of single game ticket holders.
- In charge of trouble shooting technical and user error problems with tickets
- Responsible for picking up phone calls and reaching back out to customers in need of assistance or who have general 49ers questions.
- Greeted customers, answered inquiries and provided information about ticket sales.
- Provided customer service to ensure satisfaction with ticket purchases.
- Resolved customer complaints quickly and efficiently.
- Assisted customers with online ticket purchases.
- Secured customer tickets using computer-based software ticketing system (Archtics).
- Assisted customers at box office or will call areas by responding to wide range of questions, inquiries and issues.
- Balanced and reconciled cash drawer at end of shift.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
GrubHubOakland, CA
Delivery Driver
04.2019 - 03.2020
Job overview
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Prided myself on careful and safe driving to keep myself and other people on the road safe.
Shoe PalaceOakland, CA
Sales Associate
09.2019 - 01.2020
Job overview
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Acted as a person who diffused situations when customers got angry or upset because of people skills I have obtained from other jobs.
- Helped come up with more aesthetic displays for merchandise.
FairylandOakland, CA
Park Ambassador
06.2018 - 01.2020
Job overview
- Displayed strong public speaking skills and communication abilities to facilitate highest quality experience for guests.
- Built detailed knowledge on locations, rides and attractions of interest to thoroughly answer guest questions.
- Answered questions, pointed out overlooked features and offered further details about special exhibits, rules, membership offers and special events.
- Answering questions.
- Selling day tickets to guests as well as working in the gift shop to sell merchandise as guests would leave the park.
- Obtained people skills as I worked and ran many rides in the park as well as clearing guests from the park after the hours of operation were done for the day.
Crocker Highlands Elementary SchoolOakland, CA
Teacher's Aide
05.2016 - 06.2016
Job overview
- Enforced rules for behavior and procedures to maintain order among class.
- Supported classroom teachers by managing files, preparing materials and updating records.
- Supervised children on breaks and lunch to maintain safety.
- Assisted instructional staff with implementing lessons and activities for small groups who needed extra help.
- Helped organize graduation events.
Education
University of California Santa Cruz (UCSC)
Bachelor of Arts from Anthropology
06.2023
Skills
- Goal-Driven
- Positive Attitude
- Interpersonal skills
- Staff Guidance
- Proactive
- Time Management Skills
- Problem-Solving
- Cultural Awareness
- Emotional Intelligence
- Customer Service
- Public Relations
- Decision-Making
- Energy and Physical Stamina
- Teamwork and Collaboration
- Product Promotion
- Visitor Relations
- Event Planning
- Social Media
- Client Relationship Management
- Company Branding
- Gift Shop Operations
- Guest Directions
- Fee Collection
- Incident Reporting
- Sales Promotions
- Building Customer Loyalty
- Sales and Promotions
- Shopping Orders
- Retail Logistics
- Safe Driving
- Local Arts and Culture
- Valid Driver's License
Timeline
Sales Representative
San Francisco 49ers
04.2024 - Current
Sales Associate
Shoe Palace
09.2019 - 01.2020
Delivery Driver
GrubHub
04.2019 - 03.2020
Park Ambassador
Fairyland
06.2018 - 01.2020
Teacher's Aide
Crocker Highlands Elementary School
05.2016 - 06.2016
University of California Santa Cruz (UCSC)
Bachelor of Arts from Anthropology
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