Jacob Hiskell
Leesburg,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Route Technician
Patriot Pool And Spa
02.2023 - 07.2023
- Maintained optimal supply levels and organized materials to maximize productivity.
- Tested machines to determine proper functioning.
- Laid out smooth and efficient routes in order to accomplish daily requirements and achieve production targets.
- Referred to manuals and diagrams to gather information needed to repair machines.
- Inspected systems, troubleshot faults and replaced malfunctioning parts with new or repaired components.
- Drove company vehicle to travel to customer locations and service vending machines.
- Deployed machines at customer locations and regularly returned to fill and clean each one.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Server
La Hacienda Catering
10.2021 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
Route Technician
Tri County Pool And Spa
11.2020 - 07.2021
- Maintained optimal supply levels and organized materials to maximize productivity.
- Tested machines to determine proper functioning.
- Laid out smooth and efficient routes in order to accomplish daily requirements and achieve production targets.
- Referred to manuals and wiring diagrams to gather information needed to repair machines.
- Stayed in good physical condition in order to handle demanding daily challenges in diverse environments.
- Inspected systems, troubleshot faults and replaced malfunctioning parts with new or repaired components.
- Drove company vehicle to travel to customer locations and service vending machines.
- Deployed machines at customer locations and regularly returned to fill and clean each one.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
Retail Sales Associate
Vans
10.2019 - 06.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Retail Sales Associate
American Eagle Outfitters, Inc
06.2018 - 01.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Team Member
Chic-Fil-A
05.2017 - 08.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Distributed food during busy peak periods to drive customer satisfaction.
- Sanitized tables, high chairs and drink fountain areas after customer use and periodically throughout day.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Education
High School Diploma -
Boca Raton Christian School
Boca Raton, FL05.2017
Skills
- Customer Service Best Practices
- Pesticides and Chemical Applications
- Basic Mathematical Skill
- Technical Documentation Reading
- Service Quality
- Work Orders
- Service Calls
- Special Events
- Pos Operation
- Energy and Physical Stamina
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
Timeline
Route Technician
Patriot Pool And Spa
02.2023 - 07.2023
Server
La Hacienda Catering
10.2021 - 01.2023
Route Technician
Tri County Pool And Spa
11.2020 - 07.2021
Retail Sales Associate
Vans
10.2019 - 06.2020
Retail Sales Associate
American Eagle Outfitters, Inc
06.2018 - 01.2019
Team Member
Chic-Fil-A
05.2017 - 08.2017
High School Diploma -
Boca Raton Christian School
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