Jacob Holdsworth
Field Operations Field Technician V
North East,PA
Summary
Accomplished and hard working field operations technician with over 2 years of experience in the field and 20 years of management experience managing 25+ employees. Highly experienced in troubleshooting complex systems and resolving customer issues quickly while providing excellent customer service. Key achievement: received Spectrum "Superstar" award in only second year of service, and progressed from a FT 2 to a FT 5.5 in first year of service.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Field Operations Field Technician V
Charter Communnications
Erie, PA
03.2022 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Communicated with customers to provide updates, gather information and resolve issues.
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
- Tested systems, noting issues and completing preventive maintenance.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
- Worked with diverse types of weather and ground conditions.
- Collaborated with other field technicians to resolve complex technical issues.
- Delivered high-quality work by diligently following standard operating procedures.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
Restaurant General Manager
Freeport Restaurant
05.1997 - 01.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Oversaw food preparation and monitored safety protocols.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced employee turnover by fostering positive work environment and offering competitive compensation packages.
- Orchestrated positive customer experiences by overseeing every area of business operations.
- Carefully interviewed, selected, trained, and supervised staff.
- Motivated staff to perform at peak efficiency and quality.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Maintained facility and grounds to present positive image.
- Organized and detail-oriented with strong work ethic.
- Provided professional services and support in a dynamic work environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
Education
No Degree - Hotel, Motel, And Restaurant Management
Mercyhurst University
Erie, PA 05.2001 -
NCTI
Skills
Reliability
undefinedAccomplishments
- Supervised team of 25+ staff members.
- Achieved Spectrum Superstar award for performing in top 1% in field operations.
- Achieved highest level of tech progression within 1 year of hire date.
Certification
NCTI tech progressions 3 through 6
Timeline
Field Operations Field Technician V
Charter Communnications
03.2022 - Current
No Degree - Hotel, Motel, And Restaurant Management
Mercyhurst University
05.2001 -
Restaurant General Manager
Freeport Restaurant
05.1997 - 01.2022
NCTI