- I like working with my hands and fixing things
- Fitness and health are top priority
- I enjoy helping others and giving back to the community
- Watching Movies and TV Shows
- Avid Video Gamer
- Family comes first
- Being outside with my dog
Jacob Holeyfield
Summary
Dynamic restaurant professional with extensive experience at The Melting Pot, excelling in customer service and conflict management. Proven ability to enhance guest engagement and streamline operations, resulting in increased customer satisfaction. Skilled in order taking and maintaining cleanliness, consistently delivering exceptional dining experiences while training new staff to uphold high service standards.
Overview
11
11
years of professional experience
Work History
Restaurant Waiter
Marigold's
03.2024 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Bar Server
Ambli Global
03.2023 - 01.2024
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddler, and strainers.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Provided exceptional service to VIP guests, ensuring their needs were promptly attended to throughout their visit.
Restaurant Manager
The Melting Pot Restaurants Inc.
01.2021 - 01.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Restaurant Server
The Melting Pot Restaurants Inc.
05.2016 - 01.2021
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Kitchen Staff Member
The Melting Pot Restaurants Inc.
02.2014 - 05.2016
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
Education
Associate of Applied Science -
Pikes Peak Community College
Colorado Springs, CO05-2018
High School Diploma -
William J. Palmer High School
Colorado Springs, CO05-2014
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Memory retention
- Guest engagement
- Conflict management
Interests
Timeline
Restaurant Waiter
Marigold's
03.2024 - Current
Bar Server
Ambli Global
03.2023 - 01.2024
Restaurant Manager
The Melting Pot Restaurants Inc.
01.2021 - 01.2023
Restaurant Server
The Melting Pot Restaurants Inc.
05.2016 - 01.2021
Kitchen Staff Member
The Melting Pot Restaurants Inc.
02.2014 - 05.2016
Associate of Applied Science -
Pikes Peak Community College
High School Diploma -
William J. Palmer High School
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