Jacob Holman
Louisville,KY
Summary
Experienced Automotive Service Writer and Sales Representative. I am an avid car enthusiast with a passion for the the market. I am adept in determining and meeting a clients needs through communication and sales techniques. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I bring carisma and charm to the table, and a willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Automotive Service Writer
Joe Trout - Dr. Zoom
01.2022 - Current
- Verified warranty plans and coverage and uncovered hidden warranties.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Implemented routine scheduled maintenance programs for established customers.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Responded to customer calls and emails to answer questions about products and services.
- Gathered information through research and vendor inquiries to provide job estimates.
Event Coordinator
VINCENZO'S
07.2021 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Performed event coordination for larger parties and gatherings.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Created and maintained event expenditures, budgets and timelines in job-related software.
FOH Manager
Endeavor Restaurant Group
01.2022 - 01.2023
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
Event Planner
Incredible Dave
01.2010 - 08.2012
- Solicited feedback from clients to assess event success and uncover opportunities for improvement
- Established working relationships with clients by organizing various events
- Performed event coordination for larger parties and gatherings
- Performed face-to-face meetings to finalize contract for services and event details
- Corresponded with clients to answer questions and resolve issues
- Conferred with event staff at event site to coordinate details
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Education
Communications
University of Louisville
Louisville, KYSkills
- Information Updates
- Social Perceptiveness
- Program Management
- Brand Loyalty
- Special Requests
- Understanding Customer Needs
- Telephone Etiquette
- Upselling Techniques
- Serve Customers
- Unsupervised Learning
- Automotive Knowledge
- Prioritizing Workflows
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Automotive Service Writer
Joe Trout - Dr. Zoom
01.2022 - Current
FOH Manager
Endeavor Restaurant Group
01.2022 - 01.2023
Event Coordinator
VINCENZO'S
07.2021 - Current
Event Planner
Incredible Dave
01.2010 - 08.2012
Communications
University of Louisville